Engineering Manager Customer Management

ES
January 24, 2025
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Job Description

Industry: Financial Services
Seniority for this role: Mid-Senior level
As an Engineering Manager at Iute Group, you will be responsible for leading a team of engineers, overseeing the development and maintenance of our customer management value stream, and ensuring the implementation of best practices in agile software engineering. You will work closely with cross-functional teams to define and implement the architecture of the product, manage production operations, and deliver the product roadmap. The Customer Management value stream in our product landscape aims to provide a consistent customer experience across all channels. You will collaborate closely with the Chief Customer Experience Officer and their teams to ensure excellent customer experience. Your opportunities and challenges with us would be Map the value chain and evolution scale Define and implement the architecture of the Customer Experience value stream Define and implement technology solutions and non-functional requirements of the product Deliver the product roadmap in terms of features and functionalities Manage production operations of the product Build and lead a team of engineers through hiring or sourcing, coaching, mentoring, feedback, and people development Ensure the availability of needed information, resources, and competences to meet the needs of the customers and business Work closely with Business Product Manager(s) to align goals, understand where, to whom, why, and what needs to be delivered, and constantly prioritize the work so that the team focuses on the most important tasks at any given moment Ensure that product lifecycle and technical debt are managed For this position, you will need Experience as a product owner, engineering manager, business analyst, or similar role in the financial services industry Expertise in agile software engineering practices Track record in leading software engineering teams Experience in requirements engineering and stakeholder management Degree in Computer Science, IT, or a similar field Proficiency in English Preferred qualifications would be Strong analytical and problem-solving skills Effective at working in cross-functional teams and communicating technical details clearly Relevant certifications are a plus Estonian at a conversational level Why work at Iute Group? You will be part of a high-growth fintech company that is on its way to becoming a convenient and fast neobank You will be creating solutions that help digitalize the Balkan and Moldovan markets You will have the resources, training, and supportive environment to create solutions that will make a difference You will get direct feedback about your work from our customers You will have an essential role in an international team of top experts We offer you Competitive salary Share options and/or annual bonus based on your and companyโ€™s results Additional vacation days to take time for yourself Additional paid leave for the Defense Forces reservist training Health or sports activities compensation package Life Event Celebration when a child is born in your family Opportunity to travel to operational countries to see how business works in the field Possibility to grow both personally and professionally as we are in a phase of scaling in terms of new services and markets Regular company and fun team building events, sports and leisure activities HQ office in Tornimรคe area in a city center of Tallinn Application deadline January 20, 2025 To apply for this position, please submit your CV or LinkedIn profile link to hr@iute.com. Feel free to contact us, if you have additional questions! This position requires on-site presence at our Tallinn office. What is Iute? Iute Group is a fintech company founded in 2008 in Estonia. We specialize in consumer finance, payment services, banking, and insurance products. Our bonds are listed on the Frankfurt Stock Exchange and Baltic Nasdaq Stock Exchange. Our mission is to create the greatest experience in personal finance, by combining fintech with warmth of human touch. To help our customers become financially and digitally stronger. Show more Show less