Senior Expert Service Delivery Management

Job Description

Industry: Oil and Gas
Seniority for this role: Mid-Senior level
We, OMV Petrom Global Solutions, are proud members of the OMV IT community. OMV IT delivers industry best practice solutions which enable our business success in the Energy Production and Distribution industry. It is our vision to “Enable Success and Transformation!” and our mission to address this goal with the right capabilities, at the right time, with the right mindset. We are at the core of user experience on both sides of the isle: business and our consumer market. We challenge the status-quo. We are partnering with business experts to shape the future service portfolio of our digital tools. Thus, we have a key role in OMV’s Digital Transformation. Together, we are on a never-ending quest to test the edge of what is possible. We strongly believe each end every IT employee makes a difference in that respect. What is the role about? The Job Holder is accountable for the delivery and maintenance of effective and efficient IT Application related services, combining analytical skills based on specific knowledge in the use of software tools or programming languages, in order to define, design, develop, test, implement, update and maintain IT systems having software as main component, in order to meet workable solutions based on the requirements/ needs of the processes for Gas&Power Business Divisions. Responsibilities: Ensure stable IT operations (internationally, for OMV Petrom Group) by: Full accountability for service delivery, for all assigned E&P IT operations; Full accountability 1st to 3rd level support for all assigned E&P IT operations Ensures continuous service, technical and innovative improvement of application services and systems as well as maintenance of technical documentation according to the Information Ecosystem Petrom E&P standards Oversee service capacities of IT service relevant internal and external resources (including capabilities) Identify the need for upgrades, configurations or new systems and report to upper management Control and monitor IT services, applications and operations on system KPIs (e.g. availability) Responsible to manage the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establish service improvement activities Identify, assess and propose to upper management optimization measures of fit for purpose IT service support Monitor service capacities of internal and external service assets (e.g. resources including capabilities) Maintains complex (multi-discipline/x-functional)implementation and maintenance expert specific tasks according to defined SLAs + OLA’s for allocated implementation and maintenance services without guidance and monitoring for daily activity and for project activities, respecting the principles and rules in place. Requirements: Master’s degree: IT Relevant professional experience: > 7 years in IT service delivery area An expert with advanced knowledge across own discipline. Has advanced understanding of the business context, all interfaces and interdependencies and manages complex workflows with other disciplines. Has knowledge of the capabilities and limitations of systems (both software and hardware), interfaces, middleware and software development. Advanced experience in IT service management and IT architecture (e.g. cloud based implementation) integration with enterprise application landscapes and experience in managing continuous integration as well as proven track record in the energy trading sector, cross commodities (physical and financial) with involvement in IT implementation projects Very good knowledge of Gas & Chemicals / Refining / Marketing / TAS related IT systems; Keen eye on and interest in customer experience as well as knowledge of IT and OT systems. Advanced knowledge of security principles (Oauth2, JWT, OpenAPI) Fluency in English, additional German and other language skills are advantageous. Come and work with us! Our benefits will work for you! We care about your wellbeing Long weekend plans are always welcome – on Friday, our office hours end at 14.00 PM. At OMV Petrom, you can rely on a health insurance that covers medical treatment in a variety of private medical clinics. We also offer on-site physicians and nurses to keep you healthy. You can work from home not only during the pandemic, but also regularly, if the work activity allows. The number of your days off increase according to your seniority so that you’ll enjoy more free time. Besides the monthly salary We aim to make your vacation days happier. How do we do this? By paying each vacation day double. Are you a top performer? Your work will be rewarded each three months based on performance results. Special events in your life deserve special gifts from our side: our colleagues receive additional days off and various financial support for different events like marriage, child birth, etc. Ordering food online or cooking at home? Use the monthly vouchers for your meals. Development and other perks We want you to grow with us. We offer you access to LinkedIn Learning and a variety of development programs. Are you a coffee, ice-cream or pizza lover? Do you prefer to fuel up on fruits and veggies? Whatever you need, our large canteen caters for any possible tastes. Do you prefer cars of bikes? No matter what, we have free private covered parking. If you wish to devote time for volunteering, we offer you the opportunities to get involved. Join us and discover more of the benefits of being our colleague! If you are passionate about being an enabler, getting your hands deep on the latest tech, aspiring to grow your skills, wake up each day with your energy and ambition to drive the digital journey forward, then we’d like to know you. Show more Show less