Technical Customer Success Manager

Job Description

Industry: Information Services, Data Infrastructure and Analytics, and IT System Data Services
Seniority for this role: Mid-Senior level
Who you are Passionate about data, technically adept, and client-focused, you thrive on bridging the gap between complex technical challenges and client happiness. You prefer direct and effective communication and are energized by overcoming obstacles rather than deterred by them. You enjoy identifying and solving complex problems and don’t shy away from stepping out of your comfort zone, as you love learning more than you hate making mistakes. With a proven track record of high achievement in your academic, professional, or extracurricular pursuits, you enjoy the complex interplay between various domains related to your work and how they impact end results. You’re driven by your relentless curiosity and the desire for collaboration and knowledge sharing with some of the best minds in the industry. What you’ll do Your role combines the strategic relationship-building focus of a Customer Success Manager with the in-depth technical expertise of a Technical Account Manager. You will play a pivotal role in ensuring our clients derive maximum value from our data solutions, bridging the gap between our cutting-edge technology and our clients’ strategic goals. If you come from a software platform company, you will enjoy driving growth through data. Your responsibilities Establish and nurture strong relationships with clients, understanding their business case and objectives and illustrating how Veridion’s solutions can support their goals. Provide expert technical guidance and consultancy, helping clients overcome challenges and optimize the consumption of Veridon data. Lead product training sessions and ensure a seamless onboarding experience for new clients. — Enable customer on API (Match and Enrich, Search) — Form batch delivery context: Gather information from customer counterpart to prepare the Production pipeline in collaboration with Veridion’s data engineering team Utilize your expertise in data and business analysis to assist clients in interpreting data insights, driving their business forward, defining tailored KPIs to set targets & objectives. Monitor customer satisfaction metrics (NPS, CSAT), anticipate client needs, and build awareness within the customer organization. Serve as the client’s advocate internally, conveying feedback to the product/solution development team to drive continuous improvement. Effectively manage multiple client projects, ensuring sharp and quality delivery. Handle technical escalations efficiently, working closely with internal teams to resolve issues promptly. Identify opportunities for upselling and renewals, demonstrating the value of Veridion’s additional features or services to clients. Collaborate with Veridion’s sales executive to develop tailored strategic success plan and protect ARR. Your qualifications: 3+ years experience in a dual role combining Customer Success or Technical Account Management, preferably in a data-centric industry. Bachelor’s degree in Business, Data Science, Computer Science, or a related field. A Master’s degree is a plus. Strong understanding of data analysis, data management, and business analytics. Proficiency with data analytics tools such as SQL, Python, R, Tableau, or equivalent. Authentic approach in client facing context. Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical stakeholders. Strong analytical and problem-solving abilities, with a proactive approach to addressing client challenges. Experience managing projects with multiple stakeholders, demonstrating strong organizational and multitasking abilities. A passion for delivering exceptional customer experiences with a focus on building long-term client relationships. Ability to work collaboratively with cross-functional teams to drive customer success and improve product offerings. What we offer The chance to shape an original product in a fast growing company, backed by VC investors. A merit-based, no BS, value-oriented and particularly collaborative work environment. Groundbreaking professional challenges and the autonomy to try stuff for the very first time, no matter how experienced you are. Real mentoring, intense brainstorming sessions and well-informed debates guided by a regular & straight-forward feedback philosophy. Pioneering work at the forefront of Big Data, Infrastructure and Machine Learning that sometimes means relying on academic papers as our only formal guiding tools in moving onwards. An engineering business culture where you speak the same language with your leaders. The thrill of being surrounded by extremely smart, yet humble individuals, a stellar international team that will both enable and encourage you to leave your mark. Fair compensation, the possibility of ESOP and upward salary growth based on performance. Show more Show less