Technical Representative with English

Job Description

Industry: Insurance
Seniority for this role: Not Applicable
Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. We are ONE of the 4 Global Centers of Competence that Allianz Partners has around the word and we deliver back office and front office assistance and claims management services for customers or Allianz entities based in: Germany, Austria, Switzerland, Ireland, Italy, Romania or for Global Contracts; We CARE about us as a team the same We CARE about our customers; We DARE to have fun the same we DARE to look for solutions or improvement; We CARE about nature, children, about the world the same we CARE about our own development. Key Responsibilities: Ensure and manage the relationship with the users/customers of the company’s vehicles, Mainly by telephone but also through written communication means, in order to solve the problem in a timely manner. Professional and efficient manner to deal with their enquiries concerning the vehicles they use (Predominantly in relation to carrying out servicing, maintenance and repairs). Receive, analyze and deal with requests received from customers; Follow up on all cases handled to minimize costs and downtime. Professionally handle user/customer requests in a manner that ensures a balance between minimizing costs and customer satisfaction in terms of vehicle use and certainty of receiving all contractual services. Communication with users/customers, how to deal with their requests, and response times. To collaborate on a permanent basis both with colleagues in the Dept. Operations, as well as with those in Dep. Commercial/ Sales in order to efficiently manage all cases. Contribute to the continuous improvement of the company’s image in the eyes of customers and partners by Requirements : English & Roamnian languages knowledge B2/ C1 level, both written and verbal –mandatory; Outstanding analytical skills; High personal responsibility, enthusiasm and dynamism Problem-solving Champion & solution driven; MS Office full-time friend; Enthusiastic, egger to learn ,with the ability to connect well with the people Agile in complex situations; Proactive attitude and team spirit. The benefits we offer, besides our great way of living at work, are: Foundation: Monthly Budget on Benefit Platform Subscription to private medical services provider Gift tickets for Easter and Christmas on Benefit Platform Health and Well-being: Additional vacation days based on seniority in AZP Corporate seminars You grow: Local and International Career opportunities 4 different Volunteering Teams you can be part of Wide training curricula All you can read with LinkedIn Learning & Bookster Attractive compensation package: Fixed salary compensation + performance bonus Show more Show less