Workplace Remote Support Specialist (f/m/div)

Job Description

Industry: Semiconductor Manufacturing, Appliances, Electrical, and Electronics Manufacturing, and Computer Hardware Manufacturing
Seniority for this role: Entry level
Be part of our newly established IT Department at Infineon Technologies’ Budapest office, a key hub for our global competence center in IT infrastructure, integration, and security. As a skilled Support Specialist, you will play a key role in providing technical support to our users, ensuring seamless user experiences and delivering exceptional customer service. We are seeking a 2nd level Support Specialist to join our IT Department in Budapest. In this role, you will be responsible for strengthening our Workplace Remote Support in Incident & Problem Management, providing technical support to our users, and ensuring seamless user experiences. In your new role you will: Handle tickets proactively, prioritizing and troubleshooting issues, and conducting follow-up analyses and documentation Resolve complex problems as a 2nd level support specialist, communicating with 3rd level support as needed Collaborate with 3rd level support to drive continuous service improvement Assist with the rollout of clients and applications in various customer environments Participate in an individual induction phase to prepare for your new responsibilities, with regular feedback discussions and systematic planning to support your long-term success You are a customer-focused and team-oriented individual with excellent communication skills, able to work effectively in a dynamic environment and provide top-notch support to our users. You are adaptable, flexible, and willing to learn and grow, with a strong passion for delivering exceptional customer service and a drive to achieve the best possible results. You are best equipped for this task if you have: Completed IT training (apprenticeship in IT, university, etc.) with professional experience Good communication skills, a customer-oriented approach, enthusiasm, and the ability to work in a team Experience with Microsoft Windows & Office support Strong written and spoken English skills Experience with software distribution (e.g. SCCM)is an advantage Experience in the field of remote support is an advantage Contact: narcisz.berekhelyi@infineon.com, LinkedIn #WeAreIn for driving decarbonization and digitalization. As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener. Are you in? Infineon IT With over 1.400 employees worldwide, Infineon IT is the driving power behind the Infineon’s digitalization initiatives. The Information Technology department has become an important business advisor for Infineon, converting business requirements into great IT solutions. It is responsible for provisioning hardware and software solutions at benchmark costs for all areas within Infineon reaching from office users to research & development, to frontend and backend production around the globe. More than 1000 IT-colleagues work closely together with other business areas and external partners. They increase the efficiency of business processes offering more than just modern equipment, secure infrastructure and newest communication solutions. We are on a journey to create the best Infineon for everyone. This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting. Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process. Click here for more information about Diversity & Inclusion at Infineon. Show more Show less