Customer Support Team Lead

Job Description

Industry: Personal Care Product Manufacturing
Seniority for this role: Not Applicable
The Estée Lauder Companies is a global beauty powerhouse, with a portfolio of iconic brands that have shaped the beauty industry for decades. Our commitment to excellence, innovation, and inclusivity extends not only to our products, but also to our people. We believe that every individual brings a unique perspective, and together, we create a vibrant and empowered workforce. Due to our continued growth we are now hiring a Customer Support Team Lead for our global team in Budapest. The Role In this position you will play a pivotal role in driving operational excellence and fostering seamless collaboration across teams. This position focuses on ensuring exceptional service delivery by managing key processes and supporting cross-functional initiatives. You’ll oversee the accurate and timely execution of tasks, including data management and process optimization in SAP, while coordinating international workflows to meet evolving business needs. A natural problem solver, you’ll proactively monitor progress, address challenges, and empower your team to deliver outstanding results, ensuring maximum satisfaction and efficiency. Responsibilities Drive the execution of core processes, ensuring alignment with the commercial strategy and timely management of priorities. Act as a central point of contact and escalation for resolving operational challenges, resource allocation, and team dynamics. Collaborate cross-functionally with internal teams to meet customer expectations. Strategically plan, coordinate, and monitor customer needs and evolving business requirements. Oversee data accuracy and timeliness in systems, ensuring seamless reporting, thorough issue resolution, and escalation when necessary. Serve as a mentor and process expert, providing guidance to junior team members and maintaining comprehensive documentation for all processes. Lead or contribute to initiatives aimed at continuous improvement, including global or special projects that enhance efficiency and performance. Deliver clear and insightful reporting within established timelines, utilizing ERP systems (e.g., SAP) and advanced Excel tools to track progress and provide actionable insights. Maintain strict compliance with SOX regulations and internal protocols to uphold process integrity and operational standards. Requirements 3+ years of experience in similar roles, 2+ years in leadership roles. High Proficiency with ERP systems (preferably SAP), Microsoft Office (with a focus on Excel) and general reporting. Business proficiency in English (both written and spoken). Proven record as an individual contributor – structured work approach with good attention to detail. Service and quality-oriented mindset with the ability to meet deadlines. Knowledge of additional languages such as German, Spanish, Chinese, or Korean is a plus. Our hybrid work model At ELC, we believe that efficiency doesn’t depend on being in the office five days a week. To support work-life balance, we offer our office-based colleagues the opportunity to work from home up to 10 days per month. Our Benefits At ELC, we’re excited to offer you a variety of benefits; enjoy exclusive discounts on our premium brands including Estée Lauder, Tom Ford, Jo Malone London, La Mer, and many more. We also provide a yearly bonus to recognize your contributions. You’ll also have access to our flexible cafeteria plan, providing personalized options for your specific needs. Get active with the AYCM sport pass program available as a self-financed option tailored to your fitness goals. We also provide 24/7 mental health support through Magellan Healthcare, ensuring you and your family have access to professional counseling whenever needed. Additionally, enjoy free access to LinkedIn Learning for continuous development, and take advantage of our mobile fleet plan. We are an equal opportunity employer. We welcome applications from candidates of all backgrounds. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company’s policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability. Show more Show less