Team Lead

Job Description

Industry: Information Services
Seniority for this role: Mid-Senior level
Role Description This is a full-time on-site role for a Team Lead at InterCall BPO in Tirana. The Team Lead will be responsible for overseeing and managing a team of customer service representatives, ensuring productivity and quality of service delivery on a daily basis. Qualifications Strong leadership and team management skills Excellent communication and interpersonal abilities Problem-solving and conflict resolution skills Experience in call center operations or customer service management Ability to handle and prioritize multiple tasks effectively Fluency in German (additional languages *English is a plus) Show more Show less