Chatbot Product Manager

Job Description

Industry: Banking
Seniority for this role: Mid-Senior level
As a Chatbot Senior Product Manager you will shape its vision and strategy, prioritize features based on what customers need, and align our roadmap with business goals. You’ll work closely with various teams to ensure everything runs smoothly, manage updates and customizations, and use data to continuously improve the chatbot. You’ll also ensure we meet privacy standards, test interactions for a great user experience, and stay on top of industry trends and competitors. What will you do? · Develop and communicate a clear vision and strategy for the chatbot; Prioritize features and functionalities based on customer needs and business value. · Align with key stakeholders the product roadmap and implementation of the solution as per strategic goals · Engage key stakeholders and ensure alignment between stakeholders; collaborate with cross-functional teams (development, marketing, customer support etc.) to ensure alignment and delivery · Manage the product backlog and ensure timely updates, improvements and necessary local platform integrations and customizations · Monitor chatbot performance and user feedback to drive continuous improvement with a data driven approach and proficiency in analytical tools (e.g. Google analytics, Power BI etc.). · Ensuring compliance with data privacy and security standards · Ensure that chatbot provides intuitive & engaging user experience; test chatbot interactions to identify and resolve gaps · Stay updated on industry trends, emerging technologies and competitor offerings You need to have : · Bachelor’s degree in computer science, Business, or a related field. · 3+ years of product management experience, especially in AI, machine learning, chatbot development, or platform integrations. · Successful track record in launching and managing software products, particularly in conversational AI or chatbot technologies. · Understanding of conversational design, including dialogue flow, user intent recognition, and entity extraction. · Knowledge of chatbot frameworks, NLP, and AI technologies. · Familiarity with UX principles related to conversational design. · Strong collaboration with cross-functional teams. · Ability to analyze data to guide product decisions, focusing on user behavior, engagement metrics, and market trends. · Experience with A/B testing, analytics tools, and KPI tracking for product performance. · Strong problem-solving skills with a strategic and analytical mindset. · Excellent communication, presentation, and negotiation skills. · Good interpersonal skills and a client-focused approach. · Proficient in English in speaking, writing. If you are interested, please apply to Recruitment.HR@raiffeisen.al within January 10 h , 2025. Only the candidates selected for the interview shall be informed. For further detail, please address to the People, Culture and Organisation Division in Raiffeisen BANK. Show more Show less