W Insider – W Prague

Job Description

Industry: Hospitality
Seniority for this role: Entry level
Position Summary The W Insider connects, differentiates, and elevates the guest experience with extraordinary experiences. The W Insider creates an Insider Culture at the hotel – with guests, the team, and the community. Anticipating and uncovering what will WOW the guest, and empowered to act, the W Insider uses networks, relationships, and access to connect the newest, latest, and coolest to the W brand and the W guest. CORE WORK ACTIVITIES The W Insider brings to life the W core value of ‘Insider’ for the W guest and allows W Hotels Worldwide to activate this key brand differentiator in a way that creates both valuable and memorable experiences for our guests, ultimately driving loyalty to the W brand and providing hotels a way to differentiate themselves in the ever-growing lifestyle hotel marketplace. The position ensures that there is someone available at key times to focus entirely on providing guests insider tips and information on the city they are in as well as creating WOW moments (both big and small) that come to life during the guest’s experience at W. Unlike other guest-facing talent who have another primary function beyond interacting with guests and providing inside information – like a Welcome Agent accurately processing a check-in or check-out or a Concierge responding to guest inquiries and phone calls –the W Insider has this as their primary role. The role of interacting with guests personally, ensures a more enhanced guest experience and more frequent activation of the ‘Insider’ core value, which in turn leads to greater congruency between W’s promise of insider access and the actual delivery of the experience. Engage Face to Face Build guest relationships in the hotel. Take them through the experience. Providing a hotel tour and rooming The position’s primary function is to interact with and provide insider connections to as many guests as possible in the areas of local hot spots including new and hip boutiques, restaurants, galleries, design points of interest, and B&F. The W Insider should also promote and attend property Happenings (interact with attendees, assist hotel guests with entry and participation, etc.). Additionally, the W Insider proactively monitors W Lounge activity, spending most of their shift interacting with guests. They use “aggressive” vs. passive hospitality skills to proactively approach guests and engage them in conversation, inquiring about their experience and discovering special preferences and needs so that appropriately matched recommendations may be offered, and surprises planned. The W Insider should remain accessible to guests and Talent throughout their shift. Communicate & Personalize Pre-stay communication In-stay WOW moments Post – Stay communication. Bonvoy Guest Network & Collaborate Cultivate your local city network. Collaborate with GM, Music Curator, B&F, Sales, PR, and Marketing Become the go-to Present at Team Meetings Preferred Qualifications Excellent networking and communications skills Excellent and in-depth knowledge of the local area and in particular lifestyle focused events and locations that are connected with fashion, design, entertainment, music and B&F. A genuine personal interest in lifestyle events and information that is close to W’s core values and brand positioning. Excellent interpersonal and problem resolution skills with an outgoing personality and ability to work as part of a team. Excellent communication and organization skills – ability to handle multiple tasks at once and follow-up whenever needed. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Show more Show less