Application Engineer for Technical Support – Semiconductor Focus

Job Description

Industry: Appliances, Electrical, and Electronics Manufacturing
Seniority for this role: Not Applicable
Overview Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities Engage with customers, sales and/or service representatives across EMEAI to deliver post-sales customer support, solving technical questions of varied scope and complexity. Manage day to day operations and workload expectations autonomously. Share technical expertise across the EMEAI team and write deep technical articles for the customer knowledgebase Close cooperation with the Keysight product and software and solution centres. The technical support application engineer is the technical interface between the customers and the Keysight Worldwide support team. Take proactive actions while interacting with customers in terms of solving current questions or addressing potential future needs. Deliver “Getting Started” and “Start Up Assistance” to customers remote and onsite. Develop into the Component Test knowledge expert within KeysightCare for products and solutions Qualifications Bachelor and/or Master’s degree in Electrical Engineering or science discipline. Typically, 4-5 years relevant experience working in SMU and Semiconductor Test. Requires in-depth technical knowledge and experience in job and ability to work independently. Solid understanding of RF/µW fundamentals with practical experience using RF/µW test equipment. Knowledge of what is a BJT, MOSFET, IGBT and how they operate, equivalent circuit and typical transfer curves. Understand how an SMU works and its typical applications; why 4-wire (Kelvin) measurements are used. Nice to have: Be able to demonstrate how to perform I-V transfer curves measurement of Bipolar Junction Transistors and MOSFETSs with an SMU. Nice to have: Understand how to extract parameters such as Vth and gm (gain) and transistor beta. Advanced instrument programming skills with SCPI and instrument drivers with C++, C#, VEE, LabView, Python, MATLAB ® or VB, is an advantage. Strong organisational skills, ability to multi-task, prioritise and work well under pressure. A strong level of English language required. Extra languages are an advantage. Understands the local market, customer needs and dynamics, strong communicator who can positively interact with customers. Show more Show less