Store Manager – ZARA Stroget

Job Description

Industry: Retail Apparel and Fashion
Seniority for this role: Mid-Senior level
General Manager Permanent position 01.01.25 About us Zara offers the latest fashion trends for women, men and children. An international brand with stores in the main cities of the world and online. Our business model is centred in our customers, constantly adapting to their needs. We love what we do. Teamwork, passion, curiosity, diversity, sustainability, creativity and humility are our daily motivation. Does it sound like you? Maybe you are a Zara person. PRODUCT To drive marketing initiatives and store’s sales performance based on the analysis and actions of the commercial reports and visual layout. To meet sales budget after the correct implementation of the store and company strategy and the correct usage of resources and company tools. To be well informed about current industry trends analyzing the competitors’ market in order to maximize profitability for the store. Supports product manager in controlling and managing stock, ensuring showcase of product follows company standards and follows the company and store ranking, product rotation and needs, devolutions alongside the product managers in Spain. Maintain and promote the highest standard of image in the store at all times. Performs commercial visits in all departments and supports commercial teams. Manage and maintain good working relationships and communication with product departments in the central office in Spain. OPERATIONS Maximize store profits by the utilization of the company’s internal tools and platforms provided such as SINT and iPod sales. Control all types of store costs such as uniforms, stationary, cleaning, telephone, all in line with company budgets. Reporting of store maintenance issues to be communicated to general services department following the company guidelines to maintain a strong brand image. To meet targets and ensure that procedures are in place, driving and correcting when necessary for the following: security and shrinkage, cash desk management, administration, and stock management. Supports the operations manager in solving problematic situations. To ensure that order and replenishment of store is done timely and effectively, ensuring at the same time that back areas are organized effectively. PEOPLE To ensure processes for reporting working hours are followed timely and accurately with corrections being maintained in line with company expectations. To produce strategies to control overtime ratio based on analysis and understanding of store activity and expectations, designing an ideal coverage of the store based on the real needs, maximizing the productivity of the store, adapting the strategy when targets are not met. Forecasting recruitment needs for the store throughout the year ensuring the authorization procedures and fair selection process have been followed. Hours: To overlook that the budget of hours is managed in the store effectively, respecting the company shift pattern, work-life balance, and applicable labor law regulations. To initiate ideas and contribute to all Brand projects to improve performance. To overlook case management with the People Manager, identifying and communicating high-risk cases to the correspondent departments. Ensure the store is compliant with all company initiatives and lead by example to perpetuate the Zara culture. To actively identify members of your team with development potential and build a continuous internal succession plan. To develop the team through performance reviews and Personal Development Plans, utilizing the Leap application and monitoring their progression. To overlook that inductions and training are carried out for all new starters and current employees inside the store following the company guidelines. To deliver constructive feedback in a positive and honest manner, using specific examples in regard to the employee performance, setting achievable goals to support the employees’ development. To overlook that good housekeeping is maintained throughout all areas in the store and procedures in reporting maintenance issues to general services are being followed. Comply with the company health and safety policy. Supports the Manager People in the execution of all store goals and individual needs. EXPERIENCE To ensure the highest possible level of service in the store with the aim of having the customer as the focus of our operations. To drive, monitor, and implement CX plans in the store with the aim of a direct impact on the experience KPI, customer satisfaction, and employee skills development. To be an ambassador in the company’s sustainability project and ensure that the company upholds and works towards finding new, innovative, and economically reductive ways to stay sustainable. Overlook the strategy from the Experience Manager, ensuring a constant impact on the daily store operations. SKILLS Ability to motivate people, instill accountability, and achieve results. Forward planning skills and strategic thinking. Passionate about fashion, fabrics, and company product. Strong leadership qualities with the ability to set goals and establish performance standards. What we offer Our internal talent is our greatest asset and we are proud of offering internal promotion programs where you will find opportunities to grow, e-learning and training programs – we never stop learning! You will be rewarded with a competitive compensation package and you will also receive 25% discount to buy the latest trends in any of our Inditex brands available in your market. We are committed to ensure that our recruitment processes are barrier free and as inclusive as possible to everyone. This includes making adjustments for people with disability or long-term conditions. If you are interested in this position and believe that you match the required profile, please apply no later than 22.12.24. Looking forward to your application! Show more Show less