Deskside Support

Job Description

Industry: Banking
Seniority for this role: Mid-Senior level
About Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com. Type of Hiring – Full-Time Employment Job Location – Copenhagen, Denmark Working Model – 5 days from office Preferred Candidate – Danish and English speaker Job Description Requirements to Deskside Support: Warranty Service Software Service Break Fix Service Cost Proposals IMAC Technical Courier Service PC or Mobile device Replacement Unit Stock Additional Resourcing Onsite/Project Delivery Hardware lifecycle management in ServiceNow Printer and in house accessories (screen, desktop etc) Hardware connection like LAN cable reseating and connection/ disconnection with the guidance on Infrastructure team. Desktop support shall also include our AV management system on a day to day basis including: Video support Problems with HDMI cables and presentation (change of HDMI cables) Problems with end users using presentation/sound Problems with outlook bookings (Wrong room/Wrong Meeting ID/No able to book room) (Forward meeting to a meeting room can fix many thinks) (only inside outlook) Problems with Touch panels (Almost every time broken PDS cables) Problems with dialing in to a meeting (OBTP or via Join MS-Teams app) (Often check the data of the meeting invitation) & Physical onsite support in the room or if a video system needs RMA or other type of onsite service Show more Show less