Guest Service Trainee

Job Description

Industry: Hospitality
Seniority for this role: Internship
Mandarin Oriental Hotel Group Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Hotel Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 36 beautifully appointed suites. Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan’s most prestigious district. Guests can discover exquisite dining in the beautiful setting of two-Michelin-starred restaurant Seta, run by acclaimed chef Antonio Guida, and enjoy the relaxed atmosphere of the Mandarin Garden, where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city’s most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. For our Front Office Department we are looking for an intern who will support the following key activities: Review arrival lists to welcome guests. Attend guests and answer their inquiries. Help prepare welcome folders with collateral (e.g. room service menus, area descriptions). Anticipate guest needs and build rapport with customers. Ensure compliance with health and quality standards. Lift Ambassador -will stand in lobby and manage elevators as guests arrive. Handle internal/external calls Guest relations backoffice (welcome card, wowME report, Hotel Handover compilation, HMS amenities setup, ELOG profile registration) Requirements Proficiency in English, Italian (mandatory) Excellent overall communication skills Good computer skills Able to multi-task Strong desire to provide excellent guest service at all time The ability to work well in a team environment Privacy Policy for processing personal data: https://photos.mandarinoriental.com/is/content/MandarinOriental/milan-informativa-candidati Show more Show less