E-Operations Excellence Manager

Job Description

Industry: Retail Luxury Goods and Jewelry
Seniority for this role: Mid-Senior level
Job description: JOB PURPOSE The role is aimed to support the development of MiuMiu.com to bring the business performance at full potential. E-Operations Excellence Manager oversees of all operational processes for capturing and fulfilling online orders, from product availability in stores/WH, to order processing, shipping to end customer and processing of any returns. RESPONSABILITIES • Overseeing and managing all activities related to order management, logistics, product delivery. Ensure that all operations are executed efficiently and effectively. • Development and implementation of strategies to increase service levels. This may include optimizing allocation logic, enhancing/adding new fulfillment points, implementing new shipping methods. • Performance analysis and process optimization: by monitoring key e-commerce performance metrics such as fulfillment times, cancellation rates, and return rates, etc. Identify areas that require improvement and implement appropriate solutions to optimize processes and increase sales. • Managing relationships with Store Operations, Logistics, IT, E-store, E-Merchandising, Digital Product Owners, Client Service and third parties to ensure smooth and reliable operational flow. KNOWLEDGE AND SKILLS • 6-8 years of experience in the E-Commerce / Consulting / Operations or Logistics space, ideally in the fashion industry• In-depth knowledge of e-commerce operations processes: end-to-end order fulfillment, payment, logistics, and returns management• Ability to analyze and optimize key e-commerce performance metrics, and summarize in actionable insights• Good understanding of merchandising buying cycles, and stock management strategies to optimize product availability and inventory across channels• Proven experience in streamlining operational processes• Knowledge of digital payment landscape and after sales processes is a plus• Strong problem-solving attitude• Ability to work with tech teams in agile setup• Ability to influence cross functional teams, leading with business purpose• Ability to work effectively across multiple priorities• Strong organizational and interpersonal skills• Proficient in Microsoft Excel and Power Point• Familiarity with OMS and ERP, and WMS platforms• Professional English and Italian proficiency Show more Show less