L2 Support Specialist

Job Description

Industry: IT Services and IT Consulting
Seniority for this role: Mid-Senior level
We are seeking a dynamic L2 Support Specialist to join our team. This is an exceptional opportunity to combine technical skills, problem-solving, and hands-on experience in a fast-paced, innovative environment. Position Overview As an L2 Support Specialist, you will deliver onsite Level 2 support at a state-of-the-art car manufacturing facility. Your primary focus will be managing hardware and software issues for critical factory equipment while collaborating closely with multidisciplinary support teams. What We’re Looking For Languages : Proficiency in Slovak (native) and English. Experience : 1-5 years in IT support, with 1-3 years of relevant hands-on experience. Certifications : ITIL knowledge is a plus. Technical Expertise : Basic understanding of Server OS (Linux, Windows, OpenVMS optional). Strong experience with Windows 7/10 and Active Directory. Familiarity with LAN/Wi-Fi networks, antivirus deployment, patch management, and monitoring tools like ZABBIX. Hands-on with hardware, from desktops and laptops to printers and handheld devices. Experience with tools like ServiceNow , MDT, WSUS, and scripting tools like PowerShell. Key Responsibilities Troubleshoot and resolve hardware/software issues on production equipment. Deploy OS images and patches, ensuring adherence to security protocols. Maintain inventory accuracy and manage spare part stock for timely replacements. Collaborate with 3rd-party suppliers and internal application support teams to resolve complex challenges. Create and refine Knowledge Base articles, fostering continuous improvement. Soft Skills Required Strong communication, problem-solving, and multitasking abilities. Adaptability to shift rotations and weekend work, if needed. Customer-focused with a proactive approach to learning and teamwork. Why Join Us? A collaborative, innovative environment that values your skills. The chance to make a tangible impact in a high-tech manufacturing setting. Opportunities for growth and professional development. If this sounds like the challenge you’ve been looking for, we can’t wait to hear from you! Show more Show less