Team Lead – Sibiu
Job Description
Industry: IT Services and IT Consulting
Seniority for this role: Mid-Senior level
Job Description: As a dedicated leader, you will be managing and developing a high-performing team by fostering technical and soft skills, ensuring ︉︂︊︎️︉️︇︂︆︄︃︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎exceptional service delivery, and maintaining effective communication and collaboration across all project stakeholders. Responsibilities : Manage and coach individuals under direct supervision, ensuring they possess the necessary technical competencies and soft skills to provide ︁︄︇︁︆︁︁︃︀︁︉︉effective support for projects and enhance the effectiveness of available knowledge and training content. Develop team members through coaching and mentoring, and evaluate their performance. Work closely with relevant parties, including Project Specialists and management roles, to ensure that service delivery to customers meets the highest standards in accordance with Stefanini’s quality and project-related procedures and work instructions. Report progress, issues, and challenges to the appropriate parties, and provide suggestions to optimize services offered and work processes. Support launch activities for new projects or the expansion of existing accounts. Maintain continuous direct interaction with clients. Foster cooperation and team spirit by assessing trainers and advising on selection and training needs. Ensure effective internal communication by holding monthly team meetings, one-on-one meetings, and team-building activities. Participate in recruitment processes, including interviews and feedback sharing. Support team members in case of problems or escalation, serving as the first point of contact for escalated queries or issues related to infrastructure, network, or systems. Onboard new starters, introducing them to the team, their tasks, and their roles. Play an important role in the quality process specific to the project. Requirements: Prior working experience as a People Manager is mandatory; English proficiency is a must (spoken and written); Soft skills: strong communication abilities, results orientation, planning and organizing skills, leadership – people management skills, analytical approach, self-starter. Planning and organizing: orchestrates and implements clear, efficient and logical approaches to work and to manage assignments and objectives. Problem solving: compares and relates data from different sources and identify key issues and trends with a view to resolve customer problems. Questions in a persevering manner to discover underlying issues until the failure or problem is clear; is direct and assertive. Attention to detail: ensures quality in work delivered; has a critical eye on his work. What we offer: You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages: Soft skills and technical training for current and emerging products and technologies; Career development: opportunity to grow within the team; Special referral bonuses for recommending your friends; Private Medical subscription; A monthly budget for flexible benefits program; Extra vacation days; Friendly team who is eager to meet you. The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. What’s next: It’s best to apply today, because job postings can be taken down and we wouldn’t want you to miss this opportunity. In case you will need further information, just send us a message at recruitmentEMEA@stefanini.com and we’ll be happy to assist! The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. Diversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you! About Us We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities. Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a “get it done” attitude, come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues. Show more Show less
