Service Desk Manager with Italian

Job Description

Industry: IT Services and IT Consulting
Seniority for this role: Mid-Senior level
Job Description We are happy to inform you that we have 1 new job opening. The job mission is to provide delivery direction and management to different ITO projects within Stefanini, to enable the achievement of business objectives through the management of the operational teams with a view to ensure efficient and effective deployment of people, resources and systems, within agreed budgets and in line with Stefanini’s business strategy. Responsibilities : Analyzing and reviewing operational progress within the managed account; Being accountable for operational results and improved efficiency for the managed account; Overseeing launch activities when required; Managing the staffing levels of the respective operational team(s); Managing, coaching, and developing direct reports/Team Leaders as well as other horizontal structures, as assigned, in order to improve customer service and to achieve specific operational objectives, and to ensure effective use of Stefanini policies and procedures; Assessing direct reports/Team Leaders, evaluating their performance and quality of work. Job Requirements Minimum of 3 years experience in managing team leaders (including performance management) in a large IT/BPO global organization; Support center environment experience is mandatory; Client facing experience; Italian and English – advanced level; Ability to work under pressure and meet deadline requirements complimenting a proactive and flexible approach with a resilient and results-oriented nature; Excellent relationship skills including significant experience working with executives level; Superior verbal, written, facilitation, and presentation skills; What’s next: It’s best to apply today, because job postings can be taken down and we wouldn’t want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we’ll be happy to assist! The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. Diversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you! About Us We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities. Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a “get it done” attitude, come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini.com and join us on LinkedIn , Facebook and Instagram where we regularly post insights from our colleagues. Show more Show less