Customer Service Professional

Job Description

Industry: Motor Vehicle Manufacturing
Seniority for this role: Entry level
Working at Freudenberg: “We will wow your world!” This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments. Freudenberg Performance Materials is a leading global supplier of innovative technical textiles for the markets of automotive, building materials, apparel, energy, filter media, healthcare, building interiors, shoe and leather goods as well as specialties. The company generates sales of approx. 1.6 billion euros, has 32 production sites in 14 countries around the world and more than 5,000 employees. Freudenberg Performance Materials attaches great importance to social and ecological responsibility as the basis for its business success. Some of your Benefits Corporate Events: We celebrate success as a team, because only together can we achieve our goals. Easily Reachable: Easy, low-stress access by car or public transport. Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success. Flexible Work Models: We allow for flexible work models to ensure both professional and personal success. Meal Allowance: We offer an allowance that makes meals more affordable. Brasov Hybrid Work Freudenberg Performance Materials SRL You support our team as Customer Service Professional Responsibilities Managing customer relations for own customer portfolio; Order acceptance and processing in the ERP system; Checking and ensuring the availability of goods; Order tracking until delivery; Managing information flow between internal and external customers; Quotation process and follow-up; Active management of customer queries; Issuing of credit notes for bonus payments and provisions; Managing customer queries and claims related to products or processes; Preparation of order documents and coordination of triangular shipments; Generating various master data requests and ensuring information accuracy; Other sales supporting activities. Qualifications Bachelor in Economics or similar; Experience in similar position / BPO industry; Excellent English language skills; Nice to have Italian language skills; Proficient knowledge of MS Office programs (Outlook, Word, Excel etc.); Experience in working with SAP and/or CRM tools represent an advantage; Independent and responsible way of working; Good communication skills and team spirit; Innovative mindset; Fact-driven and strong analytical skills; High ambition and customer orientation in the B2B area. The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law. Show more Show less