ServiceNow Business Analyst

Job Description

Industry: Staffing and Recruiting
Seniority for this role: Mid-Senior level
Description Akindra Talents (member of the Belgian Brainbridge Group) is a Romania based IT workforce company providing flexible (IT) Staffing solutions and support to global customers. At Akindra Talents (based in the heart of Transylvania – Romania) we focus on connecting talents to our customers all over Europe. We build and manage remote (operational) support and development teams and offer support to our (freelance) collaborators during their journey. ​ Our client is a leading global company, which designs technology that makes everyday life a little better. Seeing beyond the image, they develop sight, sound, and sharing solutions to help customers work together, share insights, and wow audiences. Their focus is on three core markets: Enterprise (from meeting and control rooms to corporate spaces), Healthcare (from the radiology department to the operating room), and Entertainment (from movie theaters to live events and attractions). With a team of over 3,300 employees, located all around the globe, they realized sales of 1.06 billion euro in 2022. Our client is seeking an experienced ServiceNow Business Analyst to join their rapidly growing team in a cutting-edge hybrid work environment. ​ ​ Mission ​ As a ServiceNow Business Analyst, you will be responsible for analyzing, designing, and implementing ServiceNow solutions to meet our IT and business requirements. You will be collaborating with stakeholders across the business to gather and document functional and technical requirements. You will also work closely with our ServiceNow development team to ensure the successful delivery of solutions that align with best practices and ensure our platform remains fully maintainable and upgradable. ​ ​ Responsibilities As a ServiceNow Business Analyst, you’ll be a liaison between the business and the platform team. Gather and document business requirements by conducting discovery meetings and workshops, and analysis of existing processes; Analyze and translate business requirements into functional and technical specifications; Collaborate with stakeholders to define and prioritize features, enhancements, and system integrations; Perform gap analysis to identify areas where ServiceNow can add value and recommend appropriate solutions; Participate in the testing and validation of delivered solutions, ensuring they meet the defined requirements and quality standards; Support end-users pre-and post-implementation of new solutions providing guidance and knowledge to help resolve any gaps and ensure a smooth implementation; Support and guide stakeholders in defining their requirements using your knowledge of ServiceNow and ITIL framework to ensure outcomes deliver the ask whilst complying with the ServiceNow platform standards and best practices; Stay up-to-date with the latest ServiceNow releases and features to ensure we continuously improve our solutions and offerings. ​ Skills / Requirements Has strong knowledge and hands-on experience with ServiceNow and the technology, capabilities, and tools that sit behind the platform; Is self-driven to keep up his knowledge on the platform; Is gifted with a critical thinking and problem-solving attitude, uses logical and analytical thinking to come up with creative and innovative solutions; Is familiar with agile development methods (e.g. SCRUM); Excellent communication skills, and ability to form strong relationships with a strong customer focus at the heart of everything you do; Is fluent in English and likes working in an international environment. ​ Additional Information Hours per week: Full-time Permanent position Start date: ASAP Location: Cluj-Napoca / Bucharest Show more Show less