Customer Service Representative (f/m/d)

Job Description

Industry: Motor Vehicle Manufacturing
Seniority for this role: Entry level
Working at Freudenberg: “We will wow your world!” This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments. Freudenberg Home and Cleaning Solutions is a Business Group of Freudenberg and a leading global supplier of branded cleaning systems as well as household and laundry care products. The portfolio includes brands such as Vileda®, Gimi®, Wettex® and Marigold®. The company employs more than 3,600 people and hosts a global distribution network. Some of your Benefits Welcome to career changers: We look forward to your application, even if you do not have specific prior experience. All you need is the willingness to grow and develop Flexible Work Models: We allow for flexible work models to ensure both professional and personal success. Health Insurance: Rely on comprehensive services whenever you need it. Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success. Personal Development: We offer a variety of trainings to ensure you can develop in your career. Athens Hybrid Work FHP Hellas S.A. You support our team as Customer Service Representative (f/m/d) Responsibilities Develop a proactive and personalized relationship with the customers for whom you are responsible, understand their needs and constraints, answer their questions about our company’s products or services, process their requests and propose corrective actions to ensure their satisfaction and the achievement of the company’s objectives. Ensure in SAP the processing of orders, monitoring of order preparation, invoicing, control of accounts receivable, management of returns, management of the customer database, prices, and general conditions. Manage the level of service and delivery times and provide ongoing assistance to the customers for whom you are responsible, in conjunction with the field sales representative, the logistics department, the warehouse and carriers, in order to secure on-time delivery to customers and propose possible improvement solutions. Collaborate daily with the sales department to ensure the proper implementation of the commercial plan and field actions. Work in collaboration with the Marketing department to ensure the proper implementation of launches. Work in collaboration with the logistics department to check backorders and inform customers. Handle customer complaints, ensuring an effective solution to the complaint and a rapid closure of the process. Qualifications Bachelor’s degree 1-2 years of proven experience in a similar field, preferably in an international environment. Knowledge of SAP and mastery of Windows programs (Excel, Outlook, etc.). Sense of customer service, empathy, active listening, clear written and verbal communication, with a problem-solving spirit. Good resistance to stress and team spirit. Greek and English: (very) good knowledge both orally and in writing. The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law. Show more Show less