Technical Supervisor (Service Operations) – 101841

Job Description

Industry: Technology, Information and Internet, Software Development, and IT Services and IT Consulting
Seniority for this role: Not Applicable
Poudouleveis.gr on behalf of: ManpowerGroup Greece ManpowerGroup Greece , on behalf of a multinational manufacturing company, world leader in their sector is looking for a Technical Supervisor (Service Operations) Location: Kifisia ️You will be reporting to: Service Manager Greece and Cyprus Job Purpose: The role is responsible to oversee service activities, evaluate service performance and initiate corrective actions as needed. Manage service network including supervision of operation, adherence to agreed terms, contract and fees negotiation, organize training sessions, performance evaluation and improvements implementation. Serve as the primary point of contact for customers, ensure effective communication and satisfaction. Collaborate internally for efficient service delivery and to support new business setup and project implementation. Responsibilities: Manage and oversee service activities, including field service, refurbishment, and spare parts supply, to ensure high-quality, consistent, efficient delivery as per agreed targets & customer satisfaction. Monitor and evaluate service performance and Quality metrics (KPIs) and initiate corrective actions as needed to address gaps. Supervise service network, ensuring adherence to agreed terms, optimal equipment operations and cost optimization. Serve as the primary point of contact for customers regarding service specifications, system updates, and contract changes. Manage, support, and lead a high-performing team; actively coach and develop team members. Organize training sessions for internal teams and external service partners (MSPs) on new products, technologies, and processes. Negotiate contracts, service fees, and terms with service providers to optimize cost-efficiency. Conduct regular performance reviews of Service Providers, identifying corrective actions for continuous improvement. Lead internal meetings to align service processes with company goals, focusing on productivity, cost reduction, and efficiency. Analyze and forecast spare parts needs to ensure an optimal supply chain and reduce service costs. Ensure effective communication with customers, responding promptly to their needs and concerns to enhance satisfaction. Conduct regular inspections and quality checks to ensure compliance with industry standards and customer expectations. Collaborate with other departments (e.g., spare parts, IT, logistics) to optimize overall service efficiency. Support new business setup, project implementations, and contract management. Drive continuous improvement initiatives, including proposing and implementing value-adding changes to existing processes. KPIs – Performance Measures: Service delivery as per agreed targets SLAs Customer satisfaction KPIs Quality metrics (KPIs) Service network adherence to agreed terms Spare parts adequacy for service delivery Service network visits Refurbishment Plan Monitor & Control Operational Service Costs Requirements Degree or diploma in Cooling/Mechanical/Electrical Engineering. 4-6 years of relevant experience (preferably in a multinational environment) Proven technical knowledge on cooling and electrical circuits Working experience in customer service, after sales or operation functions preferably in a multinational company Proficient user of the English and Greek language IT literate Familiarity with relevant services business systems Skills: Focused on quality and excellence in execution Organizing abilities Results-oriented Analytical & numerical thinking Reporting abilities Team-working skills Communication skills Sound business and professional ethics Benefits ✔️ Competitive compensation Bonus Medical & Life insurance Pension scheme Company vehicle Company mobile phone Continuous training on innovative products and solutions Recruitment Process: If you’re interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile’s requirements to arrange an interview. As for the next steps, there will be 2 more interviews with the client either in person or online. (For any questions regarding this opportunity, please contact directly Rena Konstantoudaki to the following email: rkonstantoudaki@manpowergroup.gr) You can always check all our Engineering Roles here: https://manpowergreece.gr/engineering-jobs/ #Empoweringtalent #WebelieveinTalent #ManpowerGroupGreece Show more Show less