IB Tutoring Coordinator

Job Description

Industry: Education Administration Programs
Seniority for this role: Entry level
Job Title: IB Tutoring Coordinator Location: Milan, in Person Employment Type: Full-Time initially with the potential to become Part-Time About TutorYou TutorYou is an IB (International Baccalaureate) and IGCSE Tutoring and University Consulting company, established in 2014, in which students play the main role. TutorYou’s philosophy is based on ‘Students Helping Students’ as we strongly believe in ‘peer to peer’ relationships and communication. TutorYou started as a tutoring company for the International Baccalaureate, where recently graduated IB students tutor current students. This model quickly gained popularity as we match each of our top graduate tutors with the most appropriate student to provide unique, tailored educational support for every client. We currently have around 450 tutors, coming from top Universities around the world and we offer year-round tutoring as well as revision courses, the main three being our Spring, Summer and Fall Revision Courses. We also work closely with Italian and International schools and in January 2017, we became a registered UCAS centre. We currently work with around 120 universities, the majority being from the UK. We promote the educational programmes of our Partner Institutions organising workshops as well as Mini University Fairs in Italian and International High Schools, which provide a great opportunity for students to meet both University representatives and our tutors. Job Description: We are seeking a dedicated IB Tutoring Company to join our team. The ideal candidate will be responsible for onboarding new customers, ensuring the delivery of high-quality tutoring services, and providing ongoing support for all tutoring requests. This role requires prompt responsiveness, kindness, and professionalism in all client interactions. Requirements : Experience in working in International Education Sector Knowledge of the international high school programmes (International Baccalaureate, IGCSEs) Knowledge of international university system Excellent verbal and written communication skills. Proficient in Italian and English languages. Ability to respond promptly and effectively to customer needs. Strong organizational skills and attention to detail. A friendly, empathetic, and professional demeanor. Preferred Skills: Proficiency with CRM software and Microsoft Office Suite. Proficiency in Google Suite. Relevant Bachelor degree (completed in the English language) Key Responsibilities: Customer Onboarding: Guide new customers through the onboarding process. Collect and manage customer information to tailor services to their needs. Ensure customers are fully informed about our services and policies. Quality Assurance: Monitor tutoring sessions to maintain high service standards. Gather and analyze customer feedback for continuous improvement. Collaborate with tutors to address any service issues promptly. Customer Support: Respond quickly to customer inquiries via phone, email, or chat. Assist with scheduling tutoring sessions and managing requests. Provide solutions to customer issues with kindness and professionalism. Relationship Management: Build and maintain strong relationships with customers. Proactively reach out to ensure ongoing satisfaction. Administrative Duties: Maintain accurate customer records in the CRM system. Coordinate with internal teams. How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience to contact@tutoryou.com, or to apply through LinkedIn. If you are applying through LinkedIn and have not personally completed the International Baccalaureate or attended an International School, please accompany your application with an email to contact@tutoryou.com explaining how you became familiar with the programme. Join us in making a meaningful impact on students’ educational journeys! Show more Show less