Service Delivery Director

Job Description

Industry: Telecommunications
Seniority for this role: Not Applicable
Join Telavox as Service Delivery Director Telavox is looking for a customer Service Delivery Director to oversee critical operator projects, ensuring successful delivery while driving innovation, efficiency, and quality in telecom and cloud communication solutions. In this role, you’ll drive initiatives that streamline project management, refine solution architecture, and optimize service delivery processes for excellent customer outcomes. About the job As the Service Delivery Director, you will align technical delivery with business objectives. You’ll lead major customer engagements, oversee complex projects, and ensure solutions are designed and delivered to meet the highest standards. In this role, you will also collaborate closely with sales teams, contributing to pre-sales efforts and enabling commercial management to ensure our solutions meet technical and business objectives. While the primary focus is hands-on project management, your efforts will shape a scalable and efficient delivery function, aligning with Telavox’s global ambitions in UCaaS and Telco solutions. Key Responsibilities Lead and manage projects by planning and delivering key Operator initiatives, ensuring timely execution within budget and scope. Optimize Service Delivery by developing scalable workflows and processes that drive efficient, high-quality customer service delivery. Collaborate on solutions by partnering with Solution Architects to design tailored, customer-centric architectures for telecom services. Strengthen client relationships by acting as the primary project interface for Operators, managing engagements to meet KPIs, and fostering long-term partnerships. About you This role is ideal for a strategic and hands-on leader who thrives in dynamic environments and is motivated by the opportunity to shape scalable delivery functions aligned with Telavox’s global ambitions. We’re looking for an experienced professional with a technical background and an ability to manage complex projects. You thrive at building relationships across technical, operational, and commercial dimensions while driving impactful results. Key Qualifications and Skills With telecom expertise , you bring in-depth knowledge of VoIP, UCaaS, SIP, PBX systems, and cloud-based communication solutions, enabling you to manage modern telecom challenges effectively. Your project leadership skills are evident in your track record of successfully managing large-scale projects for Tier 1 Operators, consistently meeting or exceeding delivery KPIs. Leveraging your solution architecture expertise, you excel in designing scalable, secure, and reliable telecom solutions that align with customer needs. Focusing on customer engagement ensures you have strong experience managing client relationships and delivering exceptional outcomes that exceed expectations. We like you to have: Bachelor’s degree in Computer Science, Information Technology, Business, or a related field. Experience in telecom and software project delivery, particularly within the Operator domain. A strategic mindset combined with hands-on execution capabilities. At Telavox, we foster a culture of innovation and collaboration. Based in our Malmö or Stockholm office, you’ll be part of a fast-growing, inclusive team that values your expertise and contributions. This is your opportunity to make a real impact and advance your career with a company at the forefront of UCaaS and telecom solutions. Why Telavox? Since Telavox’s journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. We offer Telephony, PBX, messaging, meetings, and contact centres in one simple platform. Unlike our competitors, we own our platform and develop everything ourselves in-house. Today, we are a fast-growing and profitable company with +1.9b in revenue and +500 Telavoxers in nine countries. We pride ourselves on creating an inclusive, supportive culture where everyone can thrive. By joining us, you will not only contribute to our technology but also be part of a company that values work-life balance, continuous learning, and community. Plus, you will enjoy our legendary company events, personal development opportunities, and much more Are you interested in becoming part of Telavox? Apply now! At Telavox, we don’t focus on fitting in; we focus on making room for everyone. Join Telavox, where diversity fuels innovation. Apply now to join a team committed to creating a truly inclusive workplace. Do not miss out on this exciting opportunity to grow your career and make your mark on the future of telecom technology. Send your application our way, and let us explore what we can achieve together! For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at ann-marie.faraguna@telavox.com Due to the holiday season, responses to applications may be delayed. Our team will review all applications and get back to you after January 13th. Thank you for your patience, and happy holidays! Learn more about what we do! ⬇️ Show more Show less