and Google Contact Center AI, B2B Commerce, B2C Commerce, Business Model Consulting, Business Model Innovation, CRM, Customer Data Management, Customer Engagement, Customer Experience, Customer Journey, Design Thinking, Digital Transformation, ecommerce, Experience Management, Generative AI Solutions, Google Cloud Platform, marketing, Mobile Commerce, Multi-Channel, Omni-channel, Product Information Management, SAP, SAP BTP (Business Technology Platform), SAP Commerce Cloud, SAP Customer Data Platform, SAP Customer Experience, SAP Emarsys, SAP Marketing Cloud, SAP Sales Cloud, SAP Service Cloud, UX