and Information Management, Artificial Intelligence, ASR, Automatic Speech Recognition, Big Data & Open Data Management, Business Intelligence, Chatbots, Conversational Platforms, Customer Engagement, Customer Experience, Data Science, Deep Learning, DL, Intent Matching, Machine learning, ML, Natural Language Processing, NLP, NLU, People-centered Technologies, Semantics, Slot Filling, Speech & Text analytics, System Integration, Virtual Assistants, Voice of the Customer