Operation & Key Account Manager

The company NAMI d.o.o. was founded in 1992 in Belgrade and has been operating successfully for 32 years. Today, NAMI d.o.o., under the new name Orbit Streem Doo, is an integral part of the large multinational company ΟΒ Streem S.A., part of H.I.G. Capital.

At Orbit Streem, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a leading end-to-end logistics provider providing intelligent solutions for customers around the world.

We are looking for an
Operations & Key Account Manager
to join our dynamic team in Belgrade, Serbia.

As an Operations & Key Account Manager, you will be responsible for organizing and managing the day-to-day 3PL operations of logistics services. Do you have a strong background in contract logistics, customs warehousing, customs clearance, last mile, transport in Serbia? If you're organized, thrive in fast-paced environments, and have a passion for logistics, we want you to get involved.

Operations & Key Account Manager plays a key role in developing and maintaining business relationships with customers in the logistics industry, as well as in organizing and implementing logistics solutions tailored to customer needs.

Responsibility:

Planning and management of logistics, coordination and optimization of supply chains, transport and warehousing.

Ensuring safety
, Implementation of measures for the protection and security of OHS in logistics.

Overcoming Challenges
,
Solving challenges that arise during operations.

Addressing regulators
,
Success in adapting to regulations and legal requirements.

Technical Support
, Providing technical support to the team and clients.

Team Management
,
Coordinating and Managing a Team to Execute Operations Efficiently

Operating cost management, Overview and reduction of logistics costs.

Quality and service, Ensuring high quality service and customer satisfaction.

Communication with clients, Coordination with clients and internal team.

Implementation of technologies, introduction and management of software and technologies for efficient logistics management.

Maintaining customer relationships, Developing and maintaining positive relationships with customers.

Client Management, Coordinating with clients regarding their needs and wants.

Control and monitoring, Monitoring of customer performance and production of reports.

Troubleshooting, Quick troubleshooting and providing customer support.

Service requests, Analysis and satisfaction of customer requests for additional services.

Reference: HBebO8x10VURLu5umGyghPfr9Bg3QOjri7DfjuIMZVI.

To qualify for the role, you must have:

Bachelor's degree in business administration or a related field. A degree in supply chain/logistics will be considered as an asset.

Minimum of 2 years of experience in a similar role, preferably in the supply chain or logistics industry.

Knowledge of the customs clearance procedure will be considered a plus.

Good knowledge of English.

Experienced in Microsoft Office Suite (Word, Excel, Outlook).

Excellent communication and presentation skills.

Excellent negotiation skills.

Strong attention to detail.

Strong ability to persuade, motivate and influence others.

What we offer:

Competitive compensation package.

Excellent career opportunities and learning development.

A modern and friendly working environment.

Working as part of an outstanding team of experts in a dynamic and rapidly growing organization.

Next steps:

We'll review applications on an ongoing basis, so if this sounds like an opportunity, you're eager to explore, don't hesitate – sign up today!

We respect your personal information. All personal information in your application and CV will remain strictly confidential.

At Orbit Stream, we believe in the power of diversity and inclusion to drive innovation and success. We welcome individuals from all backgrounds, experiences, and perspectives to join our team. We are committed to fostering an inclusive work environment where every employee feels valued, respected, and empowered to contribute their unique skills and talents. Embracing diversity not only improves our workplace culture, but also strengthens our ability to tackle challenges and find creative solutions. We invite you to be a part of our diverse and inclusive community, where your differences are celebrated and contribute to the collective excellence of our team.

Send your CV electronically.