Application support persons for Captiva platforms

Job Description

Industry: Technology, Information and Internet
Seniority for this role: Mid-Senior level
About XBP Europe XBP Europe is an innovative, forward-thinking provider of bills and payment process solutions. Leveraging an EMEA-wide footprint and proprietary technology and services, we are backed by decades of industry-relevant experience. Bills and payment processes are increasingly omni-channel and paperless. That’s where XBP Europe comes in. Our offerings enable seamless workflows and frictionless transactions. XBP Europe combines physical documents, digital data, and instant messaging to help organisations work smarter. As part of that, we help to gather, process, and refine valuable data for use in decision-making. Our digital transformation solutions enhance efficiency, cash flow, and end-user experience. We serve a growing client list throughout Europe. See why organisations of all sizes choose XBP Europe as a digital transformation partner, visit our website at www.xbpeurope.com Application Support Engineer Ensuring the fulfillment of the SW service contract Compliance with service-level agreements External and internal reporting Escalation management Provider management (responsibility and support of service contracts with our service providers) Special assignments weekend work (new releases etc.) Implementation and collaboration in projects Planning and implementation of new methods and systems to improve the quality of products and applications Recording, analyzing and eliminating process problems for customers Support in the creation of customer and operational management documentation Key Attributes Analytical thinking & quick comprehension High motivation Ability to work in a team & flexibility Versatile communication Prioritization of workload Stress resistance Essential Knowledge Training in IT/technology or comparable professional training or professional experience Experience In DBs, System/network Administration Or IT Support Good knowledge of VMWARE/ESX technologies Knowledge of Microsoft and Linux operating systems Good knowledge of various network technologies Effectiveness in customer communication Project Planning Experience Desired knowledge: Experience with operational processes in an outsourcing or third party environment Knowledge of ITIL SQL & Oracle knowledge Support of microservices-based software systems Kubernetes / DevOps The Requirements Are experienced application support person (with 3+ years experience in same domain applications & production platforms) knowledge on Captiva software (ideally 6.5 and 7.5) knowledge on Windows Server and SQL server apps fluent in french (both oral and writing) since in contact with end users in production good level in English since open to contacts with int’l teams and customers curious and willingness to learn knowledge or experience in app development ability to be a backup of other team members when on leave. Job Description Software Support Engineer Disclaimer XBP Europe prioritizes individual privacy and is devoted to safeguarding personal data. Our recruitment policy focuses on selecting the most qualified candidates based on merit and skills aligned with position requirements. Candidate information is handled in strict compliance with GDPR policies and relevant data protection laws. Read our GDPR policy here. XBP Europe is committed to creating a diverse environment. Qualified applicants will be considered for employment without regard to their characteristics or preferences. We provide equality, fairness and respect for all in our employment, whether temporary, part-time or full-time. We oppose and avoid all forms of unlawful discrimination including those known as protected characteristics. XBP Europe recruiters or representatives will only contact you by emails ending with xbpeurope.com or exelatech.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process. Show more Show less