Back Office Executive

Job Description

Industry: Human Resources Services
Seniority for this role: Associate
For our client, a well-known company specializing in complete fluid pumping solutions for various industries, we are looking for a Back Office Specialist for the office in Rudeni, Chiajna. Job Purpose: The Back Office Specialist will efficiently manage the order preparation and processing cycle, ensuring accurate and timely responses to client inquiries and requests. This includes preparing product offers, verifying pricing, and creating clear proposals for customers. The position involves entering and processing orders in the CRM, coordinating with suppliers for product availability, and tracking order status to ensure on-time delivery. Additionally, the role requires maintaining open communication with suppliers regarding stock levels and delivery timelines, providing prompt updates to clients, and addressing their needs with professionalism. Key Responsibilities: Preparing offers based on product codes and identifying them within the internal system. Checking prices in dedicated lists and creating clear and precise offers for clients. Entering and processing orders in the CRM system. Sending orders to suppliers when products are not available in local stock. Monitoring order status and ensuring they are delivered according to the agreed timelines. Maintaining communication with suppliers for updates on status, stock levels, and delivery timelines. Providing clear and prompt information to clients regarding order status. Addressing and managing client requests and requirements professionally. Creating and issuing certificates of compliance for delivered products, in accordance with standards and requirements. Interpreting and using information from product brochures and technical manuals available in English. Participating in supplier training sessions conducted in English. Requirements: Experience in similar roles, such as back-office, quoting, or order administration. Strong knowledge of CRM systems and Microsoft Office packages (Word, Excel). Excellent communication and organizational skills, with high attention to detail. Advanced English skills (written and spoken) – mandatory for communication with European suppliers and accessing documentation and training. Ability to work independently and efficiently manage multiple tasks simultaneously. Customer-oriented approach and ability to maintain constructive relationships with clients and suppliers. Technical studies are an advantage. Show more Show less