Claims Quality Assurance Technician
Job Description
Industry: Business Consulting and Services
Seniority for this role: Entry level
We are an established, globally active management consulting company with offices in Switzerland, Germany, Austria, UK, USA, Singapore, Hong Kong, the Philippines, Australia, Indonesia and India. We are a valued partner to many of the world‘s largest international financial services and insurance firms. We support our clients at all project management stages from the development of strategies and operational frameworks to the technical implementation and handover. Our expertise in business and technology combined with our methodic approach enable us to create sustainable added value for our clients business. About the job: The purpose of this role is to assist the Claims Operations function in the delivery of high-quality client services through the provision of administrative support to the Claims teams. The role is responsible for undertaking a variety of claims support services and ensuring that the desired quality and service levels are met at all times. The purpose of this newly created role is to support the Head of Claims Performance and Delegated Authority in oversight and management of the performance of Claims. This will be the first role for the Claims Operations team in the Bratislava Centre of Excellence supporting operational administration, management of delegated authorities, project work and data / MI reporting. Your Tasks: Work with the Head of Claims Performance and Delegated Authority to deliver MI, performance analysis and insight across the Claims portfolio handled by the in-house Claims team and our outsource partners. Assist with onboarding, due diligence, audit, and ongoing management of Third Party Claims Administrators who we outsource claims handling to. Assist with ensuring the accuracy and completeness of bordereaux processing of claims bordereaux using our bordereaux management system. Support with the delivery of data for management reporting, internal & external audits and claims regulatory information, as required. Drive data quality assurance and performance monitoring for the Claims function by overseeing work of our key BPO provider. Handle the processing of manual claims information received from brokers and clients and ensuring timely settlement. Collaborate with the Underwriting Operations team in order to timely and accurately process the overall net statement results. Maintain appropriate files, including complete documentation and notes as well as record of diary and static claims management. Work with the Head of Claims Performance to support with projects including: Exploring the use of robotics and automation to enhance processes and reduce manual administration. Assist with the review of new Insurtech systems and solutions that could enhance claims management capabilities. Involvement in market change programs such as Blueprint 2 Future at Lloyd’s work. About you: Experience Required: Bachelor’s or Master’s degree from economics, management or similar fields. At least 2 years of experience working within a commercial (re)insurance carrier or delegated authorities or other insurance and reinsurance lines of business. Your skills: Relevant (re)insurance industry experience, specifically within the Underwriting and Claims Community Ability to read and understand the content of (re)insurance contract documentation Ability to monitor bordereau and liaise with third parties in order to ensure receipt where these have not been provided Proven ability to prioritize and organize effectively Excellent verbal and written communication skills Proven ability to solve problems and identify practical solutions Proven ability to work with speed and accuracy, particularly under pressure Proven experience of building and maintaining good working relationships Nice to have: Good understanding of how the bureau services provided by DXC operate Understanding of bordereaux mapping and systems used to collate delegated data Your benefits: Five extra vacation days on top of regulation Sick leave compensation 100% from day one Yearly bonus up to 10% Overtime fully paid or compensated based on your preference A friendly and informal working environment Work-life balance with flexible working hours and the option to work from home Dedicated time for individual training MultiSport card for access to a broad range sport offering Language courses Sick days Salary range offered is from 1700€ , may vary based on your seniority level, skills and experience. Do you approach your tasks with commitment and enjoyment and are you convinced that teamwork achieves better results than working alone? Are you proactive and willing to go the extra mile for your clients? Are you motivated not only to design solutions but also to implement them? As a flexible and goal-oriented person, you will quickly assume entrepreneurial responsibility with us. Do you appreciate the spirit of a growing international company with Swiss roots and a strong corporate culture? Then we look forward to receiving your online application at http://synpulse.com Show more Show less
