Collections Process Lead with Spanish
Job Description
Industry: Technology, Information and Internet, Software Development, and IT Services and IT Consulting
Seniority for this role: Not Applicable
Undelucram.ro on behalf of: Capgemini Romania Short Description As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to innovate and continually strive to improve the process and services delivered to the client. Qualifications Languages: English and Spanish – minimum B2 level; Highschool diploma is mandatory; Microsoft Excel skills; Customer service skills; Strong interpersonal and negotiation skills; Team player attitude; Familiarity with standard analysis tools/techniques; Ability to read analytical reports and interpret them in the given context and can apply sound levels of logic to tasks undertaken; Minimum 1 year of experience in financial area (O2C roles preferably); Ability to apply process improvement methodologies to the area of expertise for the continuous improvement purposes; Ability to keep abreast of technology technological developments, their strengths and weaknesses and suggest technology related improvements within the given area of expertise; Ability to understand KPI measures and their impact on profitability; Ability to propose improvements to optimize and increase efficiency and effectiveness within the delivery. Job Responsibilities Responsible for the day-to-day management of the client’s Accounts Receivable portfolio; Ensures the delivery of a high quality, customer focused service on a daily basis to the client in accordance with agreed Service Level Agreements; Ensures quick resolution by the Credit Control Team of issues and escalated items; Manages a complex AR portfolio, negotiates and implements payment solutions with clients; Responsible for achieving cash collection and ageing targets; Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio; Regularly assesses all credit management controls and procedures for change and improvement; Develops strategies and solutions for problematic customers; Develops strategies and solutions to overcome credit management and credit control challenges; Is able to develop customer complex account reconciliations; Ensures cash collection targets are met; Good communicator who can articulate complex concepts with key stakeholders across different levels in a manner that leads to desired outcomes; Working schedule: Monday to Friday (minimum 3 days per week work from the office). Show more Show less
