Customer Service Agent

Job Description

Industry: Machinery Manufacturing
Seniority for this role: Entry level
Job Description: Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges. Updates databases with status of returned materials issues and accounts for returns inventory. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Ensure service information accessible by sorting and filing documents/forms. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems. Full knowledge of the job. Substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks. Assignments are moderately difficult, may require some judgment in resolving issues or in making recommendation. Requires general instructions on newly introduced assignments. Typically requires a minimum of 2-4 years of related experience. Show more Show less