Customer Service Manager with German
Job Description
Industry: Telecommunications and IT Services and IT Consulting
Seniority for this role: Associate
HCLTech is a global technology company, home to 219,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Our purpose is to bring together the best of technology and our people to supercharge progress. We’re supercharging progress for everyone, everywhere – our clients, partners and their stakeholders, our people, communities, and the planet. Currently looking for a Customer Service Manager with German to join our team! Responsibilities Conduct Service Management Reviews: In collaboration with key Client stakeholders, establish and maintain service management reviews to ensure Client’s services and performance are aligned with the Customer’s business plans Maintain visibility of overall Customer health, ensuring regular reviews with key stakeholders to care for any red flag issues, benchmarking on future opportunities and overall compliance of the contract. Manage Customer enablement duties such as provider portal overview, training, access requests and ongoing Customer needs Manage Service Level assessment, reporting and conduct analysis on the trends and patterns; Provide the SLA reporting. Collaborate with service assurance, delivery, and finance for recommendations and service improvement plans, when warranted In tandem with Operations and Service Delivery and the Customer, continue to seek areas for process enhancements, streamlining and driving improved performance collectively. Identify ongoing benefits, opportunities, and innovation for continual service improvement Provide accurate, timely, and professional reports to senior management for historical analysis, account status, and forecasting purposes Provide best effort and cooperative spirit on special projects outside regular account responsibilities when/if requested Participate in business meetings and general inputs in day-to-day improvements Qualifications & Experience Minimum Requirements German language B2+minimum Power point, Excel, Word, Teams, Outlook Why Us? We are investing in your growth, offering learning and career development opportunities at every level to help you find your spark; We offer a virtual-first work environment, promoting a good work-life balance and real flexibility; Our company is extremely diverse with representation of 165 nationalities; We offer the opportunity to work with colleagues across the globe; We offer comprehensive benefits for all employees; We are a certified great place to work and a top employer in 25 countries including Romania, offering a positive work environment that values employee recognition and respect. HCLTech is committed to protecting and securing the privacy and confidentiality of the Personal Data which it collects directly or indirectly from you when applying for a job at HCLTech either directly or through a third-party human resources agency. This notice (the “Notice”) outlines and explains how HCL Technologies Limited including its subsidiaries, local employing entities, associates, and affiliated companies [collectively referred to as “HCLTech”, “us,” “our”, or “we”] will process your Personal Data in accordance with applicable privacy legislation(s). https://www.hcltech.com/candidate-privacy-notice Show more Show less
