Customer Support & Fulfilment Specialist (Evening shift) / Tesonet Accelerator product

Job Description

Industry: Software Development
Seniority for this role: Not Applicable
PartiQlar and Hello100 are two e-commerce brands specializing in high-quality, science-backed longevity supplements. Both brands are dedicated to improving health and well-being through transparency, exceptional product quality, and outstanding customer support. We’re looking for a motivated and detail-oriented Customer Support & Fulfillment Specialist to join our team in Vilnius. This role combines customer service excellence with operational logistics, supporting both brands and playing a vital part in delivering an exceptional customer experience. What You Will Do Customer Support: Provide outstanding service via email, chat, and social media platforms, addressing inquiries about products, orders, and delivery. Resolve customer issues promptly, including tracking shipments, handling returns/exchanges, and processing refunds. Offer product recommendations based on customer needs, aligned with our expertise in health and supplements Order & Logistics Management: Track and manage customer orders to ensure accurate and timely delivery. Handle stock transfers between warehouses to maintain inventory levels. Collaborate with courier companies to resolve shipping issues and ensure efficient delivery. Work closely with fulfillment partners to streamline operations and address any discrepancies Team Collaboration: Communicate customer feedback and operational challenges with internal teams to improve processes and services. Maintain detailed records of customer interactions, orders, and logistics for continuous optimization. What We Expect Fluency in written and spoken English Previous experience in customer support and/or logistics, ideally in e-commerce or a related field Strong organizational skills and attention to detail, with the ability to manage multiple tasks A proactive and problem-solving mindset, with the ability to work independently Interest in health and wellness, particularly supplements, is a plus Ability to work evening shifts Salary Range Gross Salary 1106 – 1504 EUR/Month Show more Show less