Customer Support Technician

Job Description

Industry: IT Services and IT Consulting
Seniority for this role: Mid-Senior level
About us Bisly is on a mission to save our planet by making professional intelligent buildings mainstream. By doing so we save energy and positively influence everyday lives of millions of people. We have achieved to bring intelligent buildings from premium to mainstream in pilot markets and here is where you come in. Your Mission: As a our BAS Customer Support Technician , you’ll be the go-to expert for keeping HVAC systems and their associated controls running smoothly. From troubleshooting issues to implementing fixes and performing system updates, you’ll play a key role in creating comfortable, energy-efficient environments. If you love solving technical challenges, working with cutting-edge building automation systems, and making a real impact, this is the role for you! Key responsibilities: Diagnose and repair building automation system (Building Automation System) field cabinets, including communication equipment, printed circuit boards, power supplies, electrical/electronic controls, sensors, and transducers. Support the Technical Customer Support Team by performing diagnostic and maintenance procedures, including field verification of system functions to ensure building automation systems operate smoothly. Utilize Bisly’s configuration tools to assist in system diagnostics and troubleshooting. Conduct on-site visits to provide hands-on technical support and ensure customer satisfaction. What you need in order to succeed: A solid background in heating/lighting/ power technology and/or engineering; Hands-on experience with shutdowns, start-ups, or adjustments of HVAC systems; A solid understanding of basic electronics principle; The ability to read and interpret blueprints and schematics with confidence; Strong problem-solving skills, including identifying issues, evaluating options, and implementing effective solutions; A willingness to learn the schematics and layouts of the buildings you’ll be working with; B-category driver’s license to keep you mobile; Basic English skills to support communication within our team; Fluent Estonian is a must for this role. Why us? At Bisly, we value talent, innovation, and collaboration. Here’s what you can expect when you join our team: The chance to work on exciting projects and see your ideas come to life; Birthday leave – your personal ‘me time’ to relax, explore or spend time with loved ones; Book grant; Health compensation by Stebby; Competitive salary package; Supportive work culture, with team-building events and activities. Show more Show less