Customs Operation Manager

Job Description

Industry: Transportation, Logistics, Supply Chain and Storage
Seniority for this role: Not Applicable
Think Global, Work Local with Maersk Customs Service! (f.d. KGH Customs Services) Are you ready to be part of an organization on an industry-defining transformation journey that will change the world? Maersk, a global leader in logistics, is on a journey to transform the logistics industry and Customs Services is at the heart of this integrator strategy. With end-to-end customs visibility, Maersk Customs Services, offer global reach and local expertise to help customers navigate customs processes, and seamlessly coordinate their supply chains, ensuring the timely movement of goods. To work at Maersk Customs Services is to work with the world. With over 60,000 unique customers, actively trading in 139 countries worldwide with a global delivery network spread across 113 countries, you will be working in a truly international environment. Our end-to-end logistics services is constantly improving and with that our growing suite of digital solutions as well, which you can use to your benefit as part of our team in Customs Services. Find yourself welcome in our diverse and inclusive culture, working alongside a team of more than 2,200 trade and customs experts around the world, where you are valued for who you are and rewarded for what you bring. Are you ready to play your part in this? What We Offer Whilst the role is advertised as full-time, we can offer flexible working arrangements for this role, such as hybrid working, adjusted working hours, and other alternative working patterns. The Customs Operations Manager is responsible for managing the overall operations and establishing effective and successful management of labour, productivity, quality control and safety measures as established and set for the Operations Department. The Operations Manager is responsible for a team of direct reports of Department Managers. As part of this role, representation and reporting within the area or country takes place through permanent participation in the core management team and within the group through participation in the Operations Network Meeting and similarly organised projects. The resources and processes are to be organized, optimized and further developed in accordance with the contractual obligations towards customers and the strategic guidelines of the Group. Ensuring operational excellence with the integration of additional support functions and the systematic pursuit of economic goals in the area of responsibility are of particular importance. The Operations Manager is thus the central interface to all locations, the 2nd level management of Operations and the support functions within said region / area as well as in higher-level issues in the Group. Main tasks and responsibilities: Comprehensive knowledge of the procedures and organization of customs declarations and control processes Ensure safe and efficient operations by organisation of the Operations unit with a presence at the locations and with customers as required Serve as a company representative on regulatory issues Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand systems Carry out supervisory responsibilities in accordance with company’s policies and applicable laws. New projects leadership and resourcing in collaboration with the local MD. Oversee need for additional resources including participation in recruitment, onboarding and training Active development of 2nd level management in Operations and of candidates with potential Overseeing assigned workload and tasks to employees. Clarifying expectations of roles as well as performance evaluations, addressing performance and corrective action plans Control tasks with regard to quality, handling volumes, the use of resources and the pursuit of goals Management of escalations and technical clarification of claims with the initiation and pursuit of measures Regular alignment with the Core MT and the relevant functions in the Group Ensuring that the personnel management measures set by the KGH Group are carried out in the area of responsibility Participation in projects in different roles Coordination with Risk & Compliance for communication with the authorities involved Preparation and communication of relevant information for employees in the Operations area Many tasks are not tied to a specific location or office, which means that business trips have to be made Who we are looking for: Very good understanding of the local market, local regulations etc. Strong customer-facing and interaction skills with high-level of customer orientation Supervisory Skills/Management Skills Team engagement, motivation and rewards The ability to work under pressure to deadline Excellent communication skills and the ability to communicate at all organisational levels with a focus on collaboration and network behavior Good communication skills in English and native Hungarian Support and live company values Job location : Budapest, Hungary Our recruitment process: Please submit your application in English If your profile matches the job requirements, our recruiter will get in touch to share more about the role and get to know you better If successful, you will discuss the role with the Line Manager in more detail Every candidate will receive feedback Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com. Show more Show less