Data Integration Manager

Job Description

Industry: Wellness and Fitness Services, Information Services, and Hospitals and Health Care
Seniority for this role: Mid-Senior level
The Data Integrations Manager is part of the Data Integrations team and is responsible for managing an ecosystem of data feeds required to successfully run Accolade’s business. A day in the life… Manage a team of data integration and support engineers to deploy and maintain both inbound and outbound data integrations to support Accolade’s business. Manage the inflow of requests from stakeholder groups, maintaining a backlog of work tickets while working to prioritize and deliver timely results. Manages relationships with Accolade’s data partner ecosystem to ensure day-to-day file operations and maintenance activities for existing customers are performed to expectations and/or service level agreements. Ensures proper communication between Accolade stakeholders such as Customer Implementation, Customer Success and external stakeholders such as benefit administrators, carrier and partner. Assist with escalations to benefit administrators, carriers and partners when needed Organize and work effectively with staff from cross-functional teams across the organization. Create & maintain program documentation such as program/project plans, functional requirements and specifications, gap and dependency analyses, briefs, and periodic reports. Continuously identifying and drive process improvement opportunities. Build strong relationships with cross-functional teams Conduct issue and metric tracking and reporting necessary to communicate overall program health/status Facilitate conflict/issue resolution at the Product and Tech organization level Work with multiple functional groups across geographies and time zones What we are looking for… Bachelors or Master’s Degree in Business, Information Management, Computer Science Engineering related fields. 4+ engineering or 3+ program management experience in a high-performing/growth agile data integration and operations organization. 3+ years of experience with leading a team Working knowledge of SQL Experience with Data Integrations (ETL) specifically working with healthcare data types such as benefits, claims, and clinical or referral data is preferred. Working knowledge of agile delivery methodologies – SCRUM & KANBAN Strong collaboration, team building, and leadership skills with internal and external partners and stakeholders. Ability to work independently, prioritize requests, and deliver on accountabilities Ability to manage multiple projects, tasks, and priorities and to create order from ambiguity. Excellent communication, analytical, prioritization and communication skills Experience managing cross-company teams involved in cross-organization initiatives. Demonstrated ability to work under pressure While working in Accolade you will enjoy the following benefits: RSUs Employee Stock Purchase Plan 5 weeks of vacation + personal days 1 paid day off for your volunteerism per year Cell phone and a plan for unlimited personal use as well Sodexo Gastro Pass Card with no contribution Flexi Pass Card per month or Multisport Card Parental benefits Virtual hospital service uLekare.cz Ginger Emotional Support app (www.ginger.com) Carrott – support on family forming journey (www.get-carrot.com) Fresh fruits and office breakfasts Office events-workshops, tournaments, competitions, raffles, team building Home office and flexible working hours Show more Show less