Delivery Manager Voice Core

Job Description

Industry: Telecommunications
Seniority for this role: Entry level
The role holder will be expected to build relationships with key stakeholders, plan and execute effective changes, without unplanned impact on TUK customers. It will be necessary to employ key measures and promote required behaviours to support reduced cost, improved investment efficiency and faster time to market. The Delivery Manager may also be called upon to directly lead small pieces of work without the direction of a Project Manager. Responsibilities Responsible for scheduling of change events in collaboration with Project Manager and other stakeholders within the project team. Compile accurate CRQs within the Remedy Tool, ensuring alignment with TUK change process adherence. Compile accurate Implementation plans, ensuring alignment with TUK change process adherence. Ensures that the appropriate resources are allocated to the change events working with Vendors, Suppliers, and TUK Functional areas. Operate effective quality management and configuration control Effectively managing and controlling change, ensuring all necessary updates are carried out during and after event in order to deliver good change process adherence Maintaining and complying with performance measures for delivery and efficiency. Provide clear and effective communication Manages stakeholders including Telefonica internal groups and external suppliers. Employ effective Leadership during change events. Establish, Maintain and Publish a Tracker for each project or work assignment. Conduct Impact and Risk Assessment and collision management for network changes. Monitor & Manage raised Remedy Incident Cases. Ensure appropriate escalation of issues or incidents, following Implementation Plan. Desirable Skills/Attributes Technical background in the Telecommunication (2 years of experience in the industry) Effective coordination and communications skills, projecting competence and credibility. Ability to work within a very diverse delivery team. Outstanding presentation and communication skills in English, including understanding of technical terms and phrases. Experience of working in an environment of change involving new systems, new processes and culture change. Driven and focussed, insists on high level of performance and does not become resigned to the inevitability of delays. Willingness to challenge the status quo and adopt innovative delivery mechanisms. Structured and methodical, detailed conscious planner. Show more Show less