Design Advisor to inspire and guide homeowners (Stockholm)

Job Description

Industry: Wholesale Building Materials
Seniority for this role: Associate
Are you service oriented and enthusiastic about delivering memorable experiences to your customers? Are you excited about the opportunity of fulfilling customers’ dreams by guiding and recommending suitable designs, and effectively selling high-quality solutions to home improvement projects? Then come join us as our new Design Advisor, where your primary responsibility will be to inspire and guide homeowners in their new building and improvement projects with a focus on daylight and fresh air. VELUX has embarked on an exciting journey with the aim of bringing even greater value to home owners. We have a desire to transform people’s homes by adding daylight and fresh air designs into their renovation or remodelling projects. By advising and guiding our customers virtually and personally on VELUX opportunities and designs, we will contribute to shape their dream project and act as their preferred sparring partner from initial thought until final installation. About The Job As our new Design Advisor, you will become part of our Advisory Services department and a team of highly innovative and skilled colleagues. You will act as personal advisor for our customers – by phone, email, virtual consultations, or in our new showroom and training facility in Stockholm. Based on dialogue and materials provided by the customers, you will identify their dreams and needs, understand the project scope and offer relevant design advice for the building project – thereby also driving sales. More specifically, you will: Listen to and collect information from customers to understand their dreams and needs of their project. Ensure a full understanding of terms around; construction requirements, visual and aesthetic desires, functional needs and budget and economics in the project. Inspire our customers on daylight solutions and product guidance based on your insights and knowledge. Define and recommend the best daylight solution and create visualizations in our own Design Studio. Provide relevant product and service specifications to simplify their building process. Take full ownership of the customer´s journey and experience. Engage with potential customers in our new showroom. You will join our local advisory team focused on the Nordic markets with colleagues working from Helsingborg and Hørsholm, Denmark. You will work from the VELUX office in Stockholm with flexibility to work from home from time to time. Especially in the beginning, you can expect limited travelling to Helsingborg and Hørsholm for onboarding and team meetings. Your Qualifications You are service-minded and excited about delivering high quality and commercially focused interactions with customers. Your curiosity and advanced communication skills help you to successfully tap into customer needs and utilize your insights to provide suitable design recommendations. You have great people skills and you appreciate acting in an outgoing role where you easily build effective relationships whether it is face-to-face, on the telephone, or via email. You quickly connect with people and your approach creates trust. You actively propose, recommend, and guide the way, but you understand that to succeed, you need to be an even stronger listener. With your structured approach and attention to details, you never lose sight of a customer project, and you understand that delivering the agreed within the deadline is crucial for this role. Furthermore, you: Have experience in advising customers in the Swedish or Nordic market related to home-improvement, e.g. as kitchen design advisor, interior design advisor, architectural building design advisor or similar. Possess a sales-mindset and the ability to close a sale and at the same time ensure that the customer is getting the best possible solution. Hold well-developed questioning techniques to ensure in-depth understanding of customer needs. Have a curious mind-set and are excited to learn about our product portfolio and offerings. Have solid IT-skills and experience working with CRM-systems. You can communicate fluently in Swedish and in English on a professional level. Your Opportunities This is a fantastic opportunity to join a team with a desire to transform people’s homes by adding daylight and fresh air. Joining a fun, creative and skilled team working with exciting targets, we offer you the opportunity to grow in your professional career. You will work alongside experienced colleagues – in a setting where knowledge is shared and responsibility is given to those who can and will. Our team is characterized by an informal tone, feedback culture, and respect for each other – as team members as well as individuals. Application and contact Learn more about the VELUX Group online at www.velux.com, where you can read more about working at our company and what to expect of our recruitment process. If you are interested in the position, please upload a resume and application written in English. The application deadline is January 10th 2025, and we expect to start interviews medio January 2025. We will however review applications and conduct interviews on an on-going basis and will conclude the process when we have found the right candidate. Show more Show less