Digital Product Owner

Job Description

Industry: Banking
Seniority for this role: Mid-Senior level
At Alpha Bank, we are shaping the future of banking in Greece. Through our large-scale Transformation Program, we are changing the way we operate, the way we deliver results and the way we service our Customers. We understand our Customers’ needs and design experiences around them. We work in partnership and invite diversity of skills and perspectives. We are forward-thinking and drive continuous improvement. We make things happen; we execute quickly and focus on what is essential. If you are a change enthusiast who sets ambitious goals and works with a sense of purpose, we want to get to know you! Join our team and #be_part_of_tomorrow #AlphaBank #TheAlphaBlueprint #Tomorrow The Digital Product Owner will be placed in the Growth and Innovation Unit of Alpha Bank and, more specifically, in the Digital Networks Business Area and will be responsible for the design, development and implementation of supreme mobile and web-banking solutions that deliver value to individual and business Customers. Acting as a liaison among business, IT delivery teams and the Customers, the jobholder will aim to ensure the excellent execution of mobile/web projects, in alignment with the digital channels roadmap of Alpha Bank. Success criteria include channel Net Promoter Score (NPS), customer uptake of new service functionalities as well as development team velocity. What you will be doing Work closely with business stakeholders and support function representatives to define and prioritize objectives, scope and requirements for delivering new or for improving the existing digital channel solutions of the Bank. Identify and assess the legal, regulatory, operational risk and Data Protection requirements covering digital services, assess implications and seek respective solutions. Work closely with business stakeholders and User Experience/User Interface (UX/UI) Designers as well as with his/her team members, i.e. business analysts, developers, testers and tech leads, to create, maintain and drive a Product Backlog according to business/customer value and to design customer journeys resulting in top digital experiences. Plan and prioritize a product backlog, manage the backlog throughout iterations as well as plan and refine user stories. Handle the product release plan dates and set the expectation for the delivery of new functionalities. Ensure the support and the timely delivery of testing and software quality control. Provide input to consumer research or usability tests to validate customer value as well as journey improvement opportunities. Continuously monitor customer needs, market trends, competitor activity and regulatory changes to ensure that the digital offering remains at the forefront. Monitor service adoption by the Customers and take proactive actions to maximize it, in line with the Bank’s strategy and targets. Understand and assess the vendor solutions market; build and maintain trustful relationships with vendors, while participating in negotiations and contractual agreements. Ensure the overall operational efficiency of assigned mobile digital solutions, identifying potential risks and coordinating their escalation, maintenance and troubleshooting. Seek customer insights to improve their online experience. What you need to have Bachelor’s degree in a technical (Engineering, Computer Science) or business field; an MSc or an MBA will be considered an asset. A minimum of three (3) years of professional experience as a Digital Product Owner leading a Scrum delivery team for digital products and services. Proven experience with digital product development, especially in the design and implementation of web-based services (both in agile and waterfall ways of working). Experience in the financial services sector will be considered an asset; similarly, experience in digital payments or e-commerce will be considered a plus. Ability to work closely with UX teams, copywriters and infrastructure teams. Customer orientation – ability to put oneself in the Customer’s shoes. Organizational and proactive skills, with attention to detail. Strong time-management skills; ability to balance competing demands and to deliver under tight deadlines. Influencing skills across stakeholders of various levels and functions. Flexibility and adaptability, with a “can-do” approach. Solid analytical and creative problem-solving skills. Team-player skills and willingness to work collaboratively across functions. A results-oriented spirit and a “hands-on” mentality. Excellent communication and presentation skills, oral and written, in Greek and in English, with both technical and business audiences. Advanced knowledge of the MS Office suite; familiarity with the MIRO collaboration tool will be considered a plus. What we offer It’s all about our people. At Alpha Bank, you will enjoy: An opportunity to join the most robust financial institution in Greece and be part of the team destined to revamp digital banking in Greece, while being at the leading edge of innovation. A friendly and collaborative work environment that supports taking initiative and action. A culture that centers around learning and continuous development and encourages everyone to bring their best self to work. The opportunity to challenge your thinking through your participation in complex tasks and transformation projects. Being part of a large Organization with a leading role in the Greek economy and a strong presence in the community. A competitive salary and benefits. An annual bonus scheme based on performance. A buddy to provide support with onboarding. An opportunity to meet and coach Greek startups (Alpha Bank FinQuest competition). Access to LinkedIn Learning and to continuous training. All applications will be acknowledged and treated in utmost confidence. Show more Show less