Dispatcher (Customer Care)

Job Description

Industry: Technology, Information and Internet
Seniority for this role: Entry level
About The Opportunity Are you a strong multitasker who loves coordinating operational tasks? Do you enjoy providing a great customer experience? Let’s talk! Our Dispatching team is growing and we are looking for our new superstar Dispatchers to organize deliveries accurately and efficiently, and take our operations to the next level! In this role your main goal will be to use verbal and written communications to expedite deliveries to our customers. You will monitor “delivered by efood” orders in real-time, making sure that everything works flawlessly. You will use your good judgment to make decisions in a fast-paced environment in order to lift any blockers on our riders’ way to the PERFECT delivery! What you’ll do: Monitor orders and handle issues from the watchlist Manage multiple incoming interactions simultaneously and effortlessly determine which take priority Ensure that delivery zone performance and delays are on track and make corrective actions proactively and whenever needed Handle contact from partners, riders & customers through chat & calls Monitor order routing and make adjustments Inform and provide feedback on customers for their order status if and when needed, and contact the partners when required What you need to be successful 1-2 years of previous experience in a customer facing role within call center environment Previous experience as dispatcher will be considered a plus Problem-solving mindset, with the ability to find the best solution to every customer related issue Multitasking and critical thinking Attention to detail Great communication skills Excellent computer and typing skills BSc degree will be considered a plus Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What’s in it for you We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! We share a passion for food, so you will certainly appreciate the ticket restaurant card to spend in restaurants and/or food supplies. We are efooders after all! We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and happy! We prioritize your mental health and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches. We want you to grow with us ! And to help you keep improving, we provide you access to our online training platform where you can study topics for your personal and professional growth! Are you a cappuccino lover ☕? Do you desperately want a cookie? Our cafeteria got you covered! If you want to stay in shape ️ , our in-house gym awaits you fully equipped! We are passionate about exploring, growing & learning and our Global Mobility plan is created to help our people find their purpose around the world! Life@efood: At efood, no day is the same as the day before! efooders know that working and having a good time aren’t the opposite and that’s why every day at efood is a new adventure! We always aim higher and we thrive in finding solutions to push our limits further! We care about our customers, our employees, and our society. We seize every opportunity to celebrate achievements and milestones, but we also celebrate small things (like Fridays!) Every efooder is part of a fast-growing multinational company, with endless opportunities for professional growth and acquisition of new skills! We have an established, yet super creative and fun working environment, with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace! Hungry enough to join us? efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details. Show more Show less