Facility Specialist

Job Description

Industry: Restaurants
Seniority for this role: Associate
ABOUT US: Born in November 2018 from the dream of two friends to “nourish the world with positivity and well-being”, Poke House is the global leader in the fast casual poke bowl restaurant category, serving delicious bowls in more than 180 locations spanning nine countries to-date (Italy, UK, Spain, France, Portugal, Romania, Austria, Belgium and US), with additional markets soon to-follow. Freshly positioned at the convergence of online food and modern restaurants, Poke House offers the complementary mix of digitally-driven and real-world customer experiences. With sales of € 120M in 2023 and a growing team of over 1,000 people, the hyper-growth of Poke House is enabled by highly attractive unit economics, accretive funnels, an easily scalable model, and an active community of poke lovers. To strengthen the success gained, we are looking for a Facility Specialist to join our team in Milan. The role is part of the Facility & Construction function and aims to optimize and maintain the operational, aesthetic, and comfort standards across the entire network of stores in Italy. The candidate will collaborate with the Retail and Construction teams in the proactive and reactive management of all mandatory and operational maintenance activities for the built environment as well as the machinery within the stores. In addition to the activities described below, the candidate will be expected to contribute value to the ongoing optimization of new store construction by selecting equipment to improve performance and reduce maintenance costs. OBJECTIVES OF THIS ROLE: Specifically, the candidate will be responsible for: Managing reactive maintenance activities (routine and extraordinary) by collaborating directly with Italian partners for domestic stores. Oversee maintenance requests from stores, ensuring timely resolution and coordinating repairs and inspections. Defining maintenance specifications and sharing them with relevant partners. Monitoring and reporting monthly maintenance costs. Analyzing maintenance data to collaborate with the Construction and Retail teams in optimizing technical and structural solutions. Manage relationships with external contractors and service providers, including monitoring performance. Implement preventive maintenance programs to minimize disruptions and ensure store functionality. Track facility-related expenses and identify opportunities to reduce costs. Act as the first point of contact for store managers regarding facility issues, providing effective solutions to minimize downtime. Ensure timely resolution of facility-related emergencies. SKILLS AND QUALIFICATIONS: Education : Diploma in Surveying (Geometra) or similar, or a degree in Engineering/Architecture. Proven experience in the retail sector. Proven project management experience . Knowledge of the operation of basic mechanical, electrical, and plumbing systems. Proficiency in Microsoft Office, particularly Excel. Familiarity with ticketing systems for managing maintenance activities. Excellent problem-solving skills and the ability to prioritize tasks in a fast-paced environment. Strong communication skills for effective collaboration with store teams and partners. Attention to detail and a proactive mindset. Availability to travel between stores as needed and flexibility to handle emergencies outside regular working hours. Fluent in English WHAT WE OFFER: A great team & an office with a central location Being a part of an international scale-up success story Indefinite-term contract and a competitive salary proportional to your experience Bonus on objectives Amazing career growth potential Special offers dedicated to employees Show more Show less