Factory Service Desk

Job Description

Industry: IT Services and IT Consulting
Seniority for this role: Associate
Join Our Factory Service Desk Team Are you ready to take your IT skills to the next level? We’re looking for talented individuals to join our Factory Service Desk team in Košice, Slovakia ! If you’re passionate about technology and thrive in a dynamic, fast-paced environment, this role is for you. What You’ll Do : As a member of our Level 1 and Level 2 support team, you’ll play a vital role in supporting factory operations by addressing hardware, software, and network issues. You’ll collaborate closely with various support groups to keep production running smoothly. What We’re Looking For : Languages : Proficiency in Slovak (native) and English. Experience : 1-3 years of relevant experience; 0-5 years overall. Skills : OS: Strong knowledge of Windows 7/10 and basic Linux/Server OS. Networking: Basic LAN setup knowledge, including wireless. Tools: Hands-on with Service Now, and ZABBIX experience is a plus. Soft Skills: Problem-solving, multitasking, strong customer focus, and excellent communication. Certifications : ITIL certification is recommended. Key Responsibilities : Provide on-site support for IT hardware, software, and network issues. Monitor and resolve critical IT incidents and alerts. Collaborate with application teams and maintain a knowledge base. Participate in on-call rotations and help improve operational processes. Why Join Us : Be part of an innovative and supportive team. Gain valuable experience in a high-impact role. Work in an environment that fosters learning and professional growth. Shift Work Required : Flexibility in working hours is essential to align with factory production schedules. Ready to Build Your Future in IT? Apply today and start making an impact in the industry! Show more Show less