Flow Manager

Job Description

Industry: Transportation, Logistics, Supply Chain and Storage
Seniority for this role: Mid-Senior level
About the Company GXO Logistics, is the world’s largest pure-player contract logistics provider. We’re designing next-generation logistics, shaping the future of our industry, and pioneering cutting-edge solutions to unlock the growth of our multinational customers. We are a leader in innovation in warehouse and distribution management, designing, managing and optimizing supply chains to offer customized and technologically advanced solutions to the most successful companies globally. We consider environmental and social impact in everything we do, whether it’s building career paths that contribute to the growth of our diverse teams or designing operations that reduce energy consumption and increase environmental sustainability. ESG criteria are essential to our operations. GXO embraces diversity, equality, and inclusion, implementing countless social initiatives that help us bring these beliefs to life. GXO operates as a highly integrated network of people, technology and infrastructure in 27 countries, with 970 locations, a warehouse area of 18.5 million square meters and approximately 130,000 employees, all dedicated to efficiently managing our customers’ goods. Our business is driven by top-notch managerial talent with decades of experience. Link to the company website About the Role The Flow Manager manages Flow Management processes and activities, ensuring alignment and harmonization between the Control Room and Planning to optimize the execution of logistics operations, as well as ensuring customer care and satisfaction. Collaborates with the client to collect forecast data for Inbound/Outbound activities, producing and overseeing feasibility analysis and workforce sizing, while assessing the impact on the logistics system. Supports Operations in analyzing and negotiating customer requirements, taking into account performance constraints for the execution of logistics activities. Oversees the review of the resource planning system, following its constant updating. Ensures that the sizing model (staff sizing), developed through comprehensive and structured analysis, is constantly updated according to volume forecasts and corresponds to actual on field requirements, then makes any appropriate corrections and finally ensuring the proper workforce allocation, consistently with actual production and operational needs. Participates in periodic meetings with customer to discuss budgets, actuals, deviations, and forecasts. Monitors order fulfillment process and ensures proper functioning of WCS systems. Develops the logistics services execution plan on a weekly, fortnightly, monthly, quarterly, and semi-annual basis. Manages the collection and analysis of Inbound/Outbound activity forecast data and assesses its impact on workforce planning. Supports the Operations Department in analyzing and negotiating customer requests, considering the capacity limits of depots for the execution of logistics activities. Ensures customer satisfaction in relation to contractual commitments and contractually defined service levels. Oversees the ongoing monitoring and verification of the quality of service being provided to the customer, ensuring compliance with contractual commitments. Qualifications Bachelor’s degree in Management Engineering, Logistics or Economics or equivalent culture. At least 5 years of experience in the role, preferably in structured companies in the logistics sector. Excellent knowledge of the English language. Good command of IT tools for process management and planning. Excellent knowledge of the Office Package (especially Excel, PowerPoint, Access). Excellent analytical and planning skills. Excellent interpersonal, communication and management skills, with customer orientation, resilience, stress management, flexibility and problem solving. What we offer The type of contract and working hours will be discussed in more detail during the interview. It is important to be able to reach the place of work independently within the scheduled hours and to be available to travel to all Italian sites, as well as to the premises of clients, according to company needs. An induction plan for the function will be drawn up specifically for the role. Equal Opportunity Statement GXO Logistics at full potential. Logistics done differently. Be part of something big. Show more Show less