Geospatial Support Engineer (all gender)
Job Description
Industry: Software Development and IT Services and IT Consulting
Seniority for this role: Mid-Senior level
Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications. Our technologies are shaping production and people-related ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future. Hexagon’s Safety, Infrastructure & Geospatial division improves the resilience and sustainability of the world’s critical services and infrastructure. Our solutions turn complex data about people, places and assets into meaningful information and capabilities for better, faster decision-making in public safety, utilities, defense, transportation and government. Job description Provide global, solution-oriented 1st and 2nd level customer support with a focus on our Geospatial Server products: ERDAS Apollo, M.APP Enterprise and GeoMedia WebMap Collaborate closely with local support teams (1st level) from other countries/regions as well as the product development teams to provide timely solutions and workarounds for reported issues. Track support cases in our support system and actively manage your personal backlog of support requests. Conduct research into complex software-related issues and products to develop creative solutions that meet customer expectations. Actively contribute to the support community by answering posts, creating knowledgebase articles, and posting blog entries. Provide ongoing proactive maintenance by informing partners about known issues and offering solutions proactively, before partners encounter these issues. Establish and maintain cooperative and supportive relationships with partners and internal stakeholders. Identify cross-selling opportunities and training needs, and inform the responsible (Pre-) Sales Manager Job requirements This position requires candidates with a broad educational background, technical skills, and experience in Geospatial Server environments, and IT in general Education University degree with strong emphasis in Information Technology (e.g. Geoinformatics, Computer Science, IT or similar). Alternatively, a proven track record of at least 5 years of professional experience working with Geospatial Server solutions, as well as in designing and maintaining of complex client/server architectures Experience Minimum 2 years of work experience in Geospatial Server environments Preference to candidates with experience working in virtual teams and cross-cultural environments. Skills Technical Skills: Excellent knowledge of Geospatial Server software solutions and the principles of complex client/server technology and architecture in general is required Excellent knowledge of the Hexagon SIG’s Geospatial Server product family (ERDAS Apollo, M.App Enterprise, GeoMedia WebMap) is desirable Strong understanding and deep knowledge of server operating systems like Microsoft Windows Server is required while knowledge of Red Hat® Enterprise Linux® would be an asset Experience with application/web servers like IIS, Apache HTTP, and Apache Tomcat. Proficiency in database systems such as Oracle, Microsoft SQL Server, and PostgreSQL Good knowledge of OGC standards like (WMS, WFS, WCS, etc.) as well as XML technology (XSD/XSLT/XPath) is required Skills in programming languages such as Javascript/JSON, Python, C#, and .Net are desirable Experience with remote sensing technologies and raster data processing would be an asset Language skills: Fluent spoken and written English is a must while any additional EMEA language like Spanish, French, German or Arabic would be a plus Profile We are looking for talented candidates with the following characteristics: Strong analytical skills to diagnose and resolve complex technical issues with a customer-oriented approach to provide timely and effective support Creativity in developing workarounds and solutions to meet customer needs Excellent verbal and written communication skills to interact with customers and internal teams with the ability to explain technical concepts to non-technical users Patience and empathy when dealing with customer and partner issues Ability to effectively prioritize and execute tasks in a dynamic environment with little to no supervision. Ability to work closely with virtual local and global support teams, as well as product development teams Staying updated with the latest developments in geospatial technologies and software Exceptional understanding of the organization’s goals and objectives Willingness to travel within EMEA on an occasional basis (<5%) We offer: Attractive Salary Package and Benefits Independent and autonomous work Dynamic and growing business strategy Possibility of professional growth and personal development This call for applications is addressed to all suitable applicants regardless of age, gender, disability, religion, belief, ethnic origin, or sexual identity. Show more Show less
