Global Training Customer Experience Designer
Job Description
Industry: Retail Luxury Goods and Jewelry
Seniority for this role: Mid-Senior level
For over a century, Acqua di Parma has offered timeless fragrances and lifestyle products depicting the vibrant and elegant essence of Italian sophistication. We strive to preserve and perpetuate the unique combination of all that we love about Italy – nature, culture, and art – the Italian “ Arte di Vivere .” Drawing inspiration from its rich heritage, Acqua di Parma ties the highest quality materials to authentic craftsmanship to ensure a long-term transmission of values and sustainable practices. At Acqua di Parma, we are guided by our four core values: Trust , Agility , Team Spirit , and our eagerness to Dare . We are a passionate and talented team of international professionals, who embody our culture of open-mindedness, originality, and diversity. Mission & Responsibilities The Global Training Customer Experience Designer is responsible for the implementation of Acqua di Parma 360° Training Program, creating offline and online strategical actions in line with HQ guidelines and ensuring excellent & innovative customer service to contribute to the market share evolution. As part of the Retail Excellence Team, the key responsibilities are: Contribute to business development in cooperation with marketing and sales team Adapts the training modules and be creative in inventing new way for training delivery Maintain a strong continuous relationship, supervised by the Global Training Manager, with local markets, supporting them in TTT sessions, Induction and implementation of the 360° activations in the local top stores Deliver training programs in the classroom worldwide and allocate team resources appropriately Liaise with commercial team to offer both an adapted expertise program as well as on-going novelty training, on field, in classroom Creation and implementation of Training Module in Yellow You App Learning Platform Create and Monitor punctual training reports and calendar Overview the Masterclass project delivered in the most important key stores Track field training actions Be proactive in proposing actions to improve service Requirements Experience in training including delivery of training (experience within the cosmetic industry and/or retail would be a plus) Experience in Blended Learning, Virtual Classroom, E-learning Platform Experience in sales training in retail environment Agility to work in a complex and global environment Willing to travel WW Fluent in English and French, additional languages are a plus. Show more Show less
