Head of Service

Job Description

Industry: IT Services and IT Consulting
Seniority for this role: Director
Join FleetFox as a Head of Service! FleetFox is an asset-light managed marketplace, active in 11 cities across 6 EU countries, servicing car-sharing, delivery, utility, and other B2B fleets. Driven by our technology, we’re saving clients 35-60% on their fleet ops, and streamlining their operations on scale. We are looking for a visionary Head of Service to lead and evolve our service portfolio. It’s a C-level role based at our HQ team in Tallinn, where you report directly to the COO (founder). This is a strategic role where you’ll shape the future of our service offerings and unit economics while collaborating closely with our tech team, clients, and internal stakeholders. YOU’LL TAKE OWNERSHIP OF: Service strategy & vision: Develop and execute the strategic roadmap for FleetFox’s services. Innovate and enhance our unique selling proposition while ensuring scalability and profitability Product management and process design: Design, refine, and implement business processes and servicing models from A to Z, keeping our business model lean, cost-efficient, and impactful Unit economics: Optimise financial structures for each service to maximise profitability and boost value for our clients Client discovery: Engage directly with clients to understand their pain points and co-create tailored solutions Technology integration: Work with tech teams to implement innovative software solutions that drive operational excellence Expansion support: Partner with expansion teams to launch services in new markets seamlessly, ensuring operational readiness and alignment with local needs Cross-functional leadership: Act as a bridge across departments to ensure cohesive operations and alignment with company goals Requirements Experience: 5+ years in a Product Owner / Manager / Lead, Service Designer, or similar role Industry fit: A strong connection in tech-driven, B2B, and operations-heavy sectors, ideally with keywords like Mobility, Marketplace, Gig Economy, Automotive, Services, Logistics, etc Strategic mind: Proven ability to conceptualize, execute, and scale business strategies Numbers-driven: Passion for data, and analytics. Experience in designing and managing unit economics for services or products “Product nerdiness”: Heartfelt enthusiasm for challenging the status quo and building innovative solutions from the ground up Collaboration: Exceptional communication and leadership abilities to align teams and drive results Tech fluency: Familiarity with leveraging today’s technology to optimize your work and processes Benefits Motivating incentives: Earn a competitive salary, and receive a significant stock option plan Impactful role: Be a key player in shaping a fast-growing, mission-driven company Innovative culture: Collaborate with a forward-thinking team that values creativity and data-driven decision-making Growth opportunity: Take on a role with C-level exposure and the chance to make a tangible difference in the Mobility space Flexibility: Our team focuses on performance, not hours. Work from the office, from home, or when traveling Dynamic environment: Work in a fast-paced and profitable startup, operating in a massive yet underserved market If you’re ready to lead FleetFox’s service department to the next level, we’d love to hear from you. Apply today and let’s transform the future of mobility! Show more Show less