Human Resources Associate (Entitlements and Benefits)

Job Description

Industry: Non-profit Organizations
Seniority for this role: Mid-Senior level
Organizational Setting The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through FAO Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient and sustainable agrifood systems, for better production, better nutrition, a better environment, and a better life, leaving no one behind. FAO’s commitment to environmental sustainability is integral to our strategic objectives and operations. The Shared Services Centre (SSC) recommends and administers process management and procedures that need to be executed effectively; ensures the management of quality assurance activities associated with the transactional processes and implementation of service delivery; continuously improves the satisfaction of its customers, internal or external, while pursuing a continuous improvement agenda that will drive up service excellence while driving down the costs of service delivery through process standardization, process automation and self-service capabilities. This position is located in the FAO Shared Services Centre and based in Budapest, Hungary. Main Purpose The Human Resources Associate (Entitlements and Benefits) undertakes high-level and specialized human resources support activities. He/she coordinates the human resources support work of the unit and ensures quality, transparency and consistency of functions and processes. The job role requires in-depth knowledge and interpretation of human resources policies, procedures and practices. The incumbent provides procedural guidance to managers and staff in and outside the work unit. Supervision Received/Exercised The Human Resources Associate (Entitlements and Benefits) reports to the Human Resources Officer. Work is performed autonomously, showing a high degree of initiative, judgment and liability. Supervision received is focused on facilitating service delivery and on meeting client requirements. The incumbent effectively organizes and supervises other human resources support staff and provides relevant guidance and training. Working Relationships The Human Resources Associate (Entitlements and Benefits) maintains a wide range of contacts with managers and staff within and outside the Organization. He/she works closely with colleagues at a senior level in the human resources team in the handling of specialized processes and the provision of experienced human resources support. Key Functions/Results Provide and coordinate the delivery of comprehensive human resources support services; ensure compliance with relevant policies and regulations, as well as transparency and consistency of transactions and procedures. Coordinate a wide range of personnel actions including appointments, extensions, transfers, etc. as well as affiliate workforce-related actions; process requests and provide advice on entitlements; review, maintain and update confidential personnel information records and files in the area of responsibility. Provide advice to staff members and/or international affiliate workforce including answering queries on benefits and entitlements and personnel-related procedures. Handle non-routine and complex cases; undertake research and analysis of entitlements and employment conditions and/or individual cases and draft correspondence for the Human Resources Officers. Analyse requests and distribute work to more junior colleagues. Research, compile and analyse information and statistics related to staff members and/or international affiliate workforce as well as the Unit’s activities including Emergency Response. Assist in drafting of human resources policy papers and in the development and delivery of a range of staff development and training programmes. Draft procedures or amend existing procedures to match HR policies and ensure that Standard Operating Procedures are up to date and in line with HR policies. Takes an active lead role in corporate Enterprise Resource Programme (ERP) software (i.e. Taleo) testing to coordinate the testing by HR teams and document issues. Supervise, train and provide guidance to other human resources support staff in the work unit. Recommend improvements to human resources systems and processes. Perform other duties as required. Impact Of Work The incumbent’s work affects the efficiency, effectiveness, accuracy and timeliness of the human resources services provided by the work unit. He/she plays a lead role in the coordination and provision of the human resources support services for the successful achievement of the SSC’s mandate. CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING Minimum Requirements Education: Secondary School Education. Experience: Five years of relevant experience in administrative and human resources support work. Languages: Working knowledge (proficiency – level C) of English. IT Skills: Very good knowledge of the MS Office applications, Internet and office technology equipment. Residency: General Service Staff are recruited locally. To be eligible for this position, candidates must be nationals of the country of the duty station or possess an existing visa/work permit and reside within commuting distance of the duty station at the time of the application. “Commuting distance” means the distance within which staff members can travel daily between their place of work and their residence. Competencies Results Focus Teamwork Communication Building Effective Relationships Knowledge Sharing and Continuous Improvement Technical Skills Thorough knowledge of corporate computerized administrative systems such as Oracle, SAP, etc. Thorough knowledge of communication and documentation standards. Desirable Qualifications And Skills Thorough knowledge of the essential elements of human resources activities and transactions, including FAO’s corporate policies, rules and procedures. Experience in a global service centre. Intermediate knowledge (intermediate proficiency – level B) of another FAO official language (Arabic, Chinese, French, Russian or Spanish). Call For Expressions Of Interest – Vacancy Announcement Job Posting 06/Jan/2025 Closure Date 20/Jan/2025, 5:59:00 PM Organizational Unit CSOC Job Type Staff position Type of Requisition General Service Grade Level G-6 Primary Location Hungary-Budapest Duration Fixed-term: one year with possibility of extension Post Number 2001578 CCOG Code 2106 IMPORTANT NOTICE: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device Staff in the General Service category are recruited locally from the Primary Location area, which is where the office is located. FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture Qualified female applicants, qualified nationals of non-and under-represented Members and persons with disabilities are encouraged to apply Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO’s values FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination All selected candidates will undergo rigorous reference and background checks All applications will be treated with the strictest confidentiality FAO staff are subject to the authority of the Director-General, who may assign them to any of the activities or offices of the Organization. FAO’s commitment to environmental sustainability is integral to our strategic objectives and operations. The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through the FAO Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient and sustainable agrifood systems, for better production , better nutrition , a better environment, and a better life , leaving no one behind. Show more Show less