IT Support Specialist

Job Description

Industry: Food and Beverage Retail
Seniority for this role: Entry level
Goody’s – Everest Group of Companies operates in the food and dining sector with over 500 outlets in Greece and abroad. With a presence in more than 10 countries and serving millions of customers daily, we are on an exciting path of continuous growth and digital transformation. The Group includes the iconic brands of Goody’s, Everest, Flocafe, La Pasteria among others, as well as the food production and distribution units of Hellenic Catering and Olympic Catering. With a constant goal of implementing new information systems and strengthening our technology and digital footprint, IT and Digital Transformation Division aims to empower the food production units to evolve our processes and to provide high-quality products and services to our clients and customers. In this dynamic context, we are looking for a talented IT Support Specialist for our production companies. The role is based in Sindos in Thessaloniki, and Hellenic Catering is the primary priority due to the actual tasks of production and coordination that take place in this location. However, the role is not limited to this unit’s only support and can operate on a greater scale across the Group. Hence, if you are passionate about enabling digital transformation, supporting users and managing systems, and you want to be part of an innovative and evolving organization, we invite you to apply for this exciting role. The Challenge Act as the first point of contact for users seeking technical assistance. Solutions may vary from MS Office applications to ERP or WMS issues and technical assistance with Production/Operations Solutions, networks and digital equipment. Responsibilities: Perform remote troubleshooting through diagnostic techniques & tools. Identify the best solutions based on users’ issues and the provided details. Guide users through problem-solving process. Escalate unresolved issues to higher support levels when necessary. Follow up to update user statuses and ensure resolution satisfaction. Gather and share user feedback or suggestions with relevant teams or stakeholders. Proactively identify and suggest improvements to support procedures and processes. Install and configure computer hardware, software, systems, networks, printers, and other digital equipment Support in the monitoring and maintenance of computer systems and networks Requirements & Skills: Bachelor’s degree in IT, Computer Science, or a related field. 2 years’ experience in a help desk or technical support role. Strong ability to diagnose and resolve basic technical issues. Very good knowledge of O365 suites and applications, cloud services, networks and security policies and business. Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end-user network cabling. Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites and from Remote Team. Proficiency in English. Excellent communication and interpersonal skills. Customer-focused with a calm and patient demeanor. Strong organizational skills and ability to manage tasks across multiple stakeholders. Flexibility and adaptability to work in a fast-paced, dynamic environment, and willingness to learn and adapt to new technologies and methodologies What we offer: Opportunities for continuous professional and learning development working for a well – established company with strong local presence Attractive salary and benefits package Private healthcare insurance Modern and friendly working environment. Significant challenges (and learning opportunities) and digital transformation projects. Applicants should send their application at estiasis-hr@vivartiafs.com with position ref ITS 01/25 Show more Show less