Italian Speaking Customer Support – Athens, Greece

Job Description

Industry: Non-profit Organizations and Primary and Secondary Education
Seniority for this role: Entry level
Patrique Mercier Recruitment is excited to announce an opportunity for an Italian Speaking Customer Support Representative based in Athens, Greece. This role is essential for providing exceptional service to our Italian-speaking clients across various sectors. As a customer support representative, you will address inquiries, resolve issues, and ensure that customers have a positive experience with our services. If you are passionate about helping others and are skilled in communication, we want you to be part of our team! Responsibilities Provide high-quality customer support to Italian-speaking clients through multiple channels, including phone, email, and chat Assist customers with their inquiries, product-related questions, and service issues Effectively resolve customer complaints to enhance customer satisfaction and retention Maintain accurate records of customer interactions and transactions using our CRM system Collaborate with other departments to ensure efficient issue resolution and service delivery Stay updated on company products, services, and promotional activities to provide informed assistance Requirements Fluency in Italian and English; additional language skills are a plus Experience in customer support or a similar role is preferred Strong communication and active listening skills Ability to multitask and manage customer inquiries in a timely manner Familiarity with CRM software and general office applications Team player with a positive attitude and a commitment to customer service excellence Benefits Private Health Insurance Training & Development Performance Bonus 2 Extra Salaries Per Year Fully Paid Training Great Salary Fully Paid Relocation Package ( flight, transfer and hotel ) Many Extras Show more Show less