Junior Collections Analyst with French

Job Description

Industry: Chemical Manufacturing
Seniority for this role: Entry level
About Us Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2024 US Best Managed Company, recognized three years in a row. For more information about Solenis, please visit www.solenis.com. Junior Collection Analyst with French Role Overview We are seeking a talented individual to join our multilingual Collections team. Reporting to the Cluster Collections Supervisor for France and Benelux, the Junior Collection Analyst will be responsible for maximizing overdue fund collection from customers, primarily through phone calls. The role also involves identifying reconciliation discrepancies, managing disputes, and building strong client relationships. This position offers a unique opportunity to work with French-speaking customers, making a significant impact on maintaining great client relationships. Key Responsibilities Collections: Collect the maximum amount of overdue funds from customers through a variety of methods, including phone calls and emails. Reconciliation & Disputes: Identify reconciliation discrepancies, manage disputes, and follow up on dispute resolution to ensure timely payment. Client Relations: Build strong relationships with customers to support smooth payment processes. Customer Inquiries: Respond to customer inquiries regarding past due accounts and provide necessary account information. Invoice Management: Provide invoice copies and statements to customers as needed. Reporting & Support: Prepare reports and assist Collection Specialists by extracting invoices and supporting payment settlements. Additional Duties: Perform other tasks as assigned by the manager. Qualifications & Profile Language Skills: Fluent in French, with at least intermediate proficiency in English; additional languages are a plus. Technical Skills: Basic to intermediate knowledge of Excel (e.g., VLOOKUPs, pivot tables); SAP experience is an advantage. Collection Skills: Strong ability to collect overdue payments while maintaining positive customer relationships. Results-Oriented: Driven to meet and exceed collection targets. Interpersonal Skills: Ability to build effective working relationships with customers and communicate efficiently. Organizational Skills: Ability to manage time effectively, prioritize tasks, and handle high volumes of work. Learning Ability: Quick learner, eager to grow, and adapt to new computer systems. Detail-Oriented: Strong attention to detail with excellent communication skills. Why Our Team Enjoys Working Here Work in a close-knit team of enthusiastic professionals. Welcoming and inclusive office environment. Flexible working model. We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you. At Solenis our greatest asset are our people. That is why we offer competitive compensation, comprehensive benefits and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team. Show more Show less